Salesforce.com Inc

Salesforce Nonprofit Cloud

Composite Score

7.9 /10

CX Score

8.2 /10

25 Reviews Write a Review

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What is Salesforce Nonprofit Cloud?

Enjoy a single, unified view of every interaction with clients, supporters, members, funders, volunteers, and affiliates. And through the “Power of Us” program, Salesforce.org is able to offer nonprofits a deep discount on all Salesforce products.

Company Details

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Awards & Recognition

Salesforce Nonprofit Cloud won the following awards in the Membership & Association Management category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

Salesforce Nonprofit Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Nonprofit Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

3
Since last award

86 Plan to Renew

10
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Nonprofit Cloud?

3% Negative

9% Neutral

88% Positive

Pros

Effective Service
Respectful
Fair
Efficient Service

Feature Ratings

Average 76

Membership Management

Account and Contact Management

Marketing Analytics

Program Management

Multi Channel Support

Fundraising Management

Volunteer or Member Portal

Registration Management

Customer Self Service Capabilities

Accounting and Financial Management

Analytics and Reporting

Vendor Capability Ratings

Average 77

Ease of Data Integration

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization

Salesforce Nonprofit Cloud Reviews

Marwa A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2024

A Powerful CRM for Streamlining Business

Likeliness to Recommend

6 /10

What differentiates Salesforce Nonprofit Cloud from other similar products?

Salesforce Nonprofit Cloud comes pre-configured with features specifically designed for the needs of non-profit organizations, such as donation management, grant tracking, and program management. A data model that allows for more efficient data management and reporting. While other CRM platforms offer features for nonprofits, Salesforce Nonprofit Cloud stands out due to its deep focus on the nonprofit sector, pre-built functionality, tight integration with other Salesforce products, scalability, and robust security.

What is your favorite aspect of this product?

The platform empowers you to make confident data-driven decisions that significantly improve your organization’s overall effectiveness. Its valuable insights on fundraising, programs, and donor engagement give you the tools to make the best decisions that drive success.

What do you dislike most about this product?

Limited Offline Functionality and Integration Challenges

What recommendations would you give to someone considering this product?

Take the time and training needed to use the tool before judging and moving with another. consider how Salesforce Nonprofit Cloud will integrate with your existing workflows and processes.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Michele A.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Product is truly fantastic & exceeds expectations!

Likeliness to Recommend

10 /10

What differentiates Salesforce Nonprofit Cloud from other similar products?

I can say with confidence that what sets it apart from other similar products is its robust and comprehensive feature set. Unlike other products that only offer basic functionality, Salesforce Nonprofit Cloud provides a wealth of tools and resources specifically tailored to the needs of nonprofit organizations.

What is your favorite aspect of this product?

One of the key differentiators for Salesforce Nonprofit Cloud is its ability to manage all aspects of a nonprofit's operations in one centralized platform. From donor management to volunteer coordination to fundraising campaigns, Salesforce Nonprofit Cloud has it all. Additionally, the platform is highly customizable, allowing organizations to tailor the solution to their unique needs.

What do you dislike most about this product?

None! I would highly recommend it to anyone in the market as a top-notch product.

What recommendations would you give to someone considering this product?

Overall, I would highly recommend Salesforce Nonprofit Cloud to any nonprofit looking for a powerful, comprehensive solution to manage their operations and drive impact. Whether you're just starting out or are looking to upgrade your current system, Salesforce Nonprofit Cloud is the right choice for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shiro D.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Salesforce Nonprofit Cloud from other similar products?

Customer Self Service Capabilities Are Available

What is your favorite aspect of this product?

Its Usability is great Integrates well with some social platforms

What do you dislike most about this product?

The UI is complicated

What recommendations would you give to someone considering this product?

Best platform for specialized interactions with clients.

Pros

Reliable
Respectful
Generous Negotitation
Helps Innovate

Salesforce Nonprofit Cloud

What is Salesforce Nonprofit Cloud?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Salesforce Nonprofit Cloud Ratings

81 Likeliness to Recommend

3 Since last award

86 Plan to Renew

10 Since last award

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Salesforce Nonprofit Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Membership Management Contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Program Management Includes all aspects of managing a program or camp, such as cataloging, pricing, registration, wait-list, check-ins and reporting.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Fundraising Management Includes donation tracking, receipt generation, and campaign management.

Volunteer or Member Portal Includes event sign-up, access to organization's site, and contact information update.

Registration Management Includes online and onsite registration, self-registration, application forms, and data synching.

Customer Self Service Capabilities Central product portals, customer-facing resolution wizards and guidance, customer community forums.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Salesforce Nonprofit Cloud Reviews

Marwa A.

A Powerful CRM for Streamlining Business

Likeliness to Recommend

Pros

Michele A.

Product is truly fantastic & exceeds expectations!

Likeliness to Recommend

Pros

Shiro D.

Fantastic Product!

Likeliness to Recommend

Pros

3
Since last award

10
Since last award

2
Since last award

Feature Ratings

Membership Management

Account and Contact Management

Marketing Analytics

Program Management

Multi Channel Support

Fundraising Management

Volunteer or Member Portal

Registration Management

Customer Self Service Capabilities

Accounting and Financial Management

Analytics and Reporting

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Customization