Salesforce.com Inc

Salesforce IoT

Composite Score

7.8 /10

CX Score

7.9 /10

5 Reviews Write a Review

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What is Salesforce IoT?

Behind the billions of connected apps, devices, sensors, and sites, there are customers — people who expect your product or service to live up to its promise. If it does, they might tell a friend. If it doesn’t, they’ll tell everyone. Let's make sure you’re giving customers the best experience with IoT Cloud. Salesforce IoT is designed to empower anyone to harness IoT data to build, iterate and deploy proactive sales, service or marketing business processes.

Company Details

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Salesforce IoT Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce IoT?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 92

Edge Processing

Device Management

Analytics

Security

Managed Service Model

Interoperability & Integration

Machine Learning

High Availability

Data Management

Performance

IoT Application Development

Vendor Capability Ratings

Average 85

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Salesforce IoT Reviews

Nikita C.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Salesforce is a customer company.

Likeliness to Recommend

9 /10

What differentiates Salesforce IoT from other similar products?

Sales force IỐT has a user friendly and on demand cloud based environment. It has broad range and integrated ecosystem. It offers AI powered insights, helping businesses make smarter decision and improve customer engagement and satisfaction.

What is your favorite aspect of this product?

It offers a highly configurable and customisable platform. The AI powered insights such as predictive analytical makes it among the most advanced CRM. Helps in increasing customer engagement and satisfaction thus leads to customer retention

What do you dislike most about this product?

Customer service is a little unresponsive. Beta testing needs to be improved. Overall the cost is high.

What recommendations would you give to someone considering this product?

Overall cost is high, but the product is highly recommended. very effective. Highly customisable and on demand cloud based environment makes the software unbeatable in the CRM space.

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Evelina C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great customization for any company's CRM needs

Likeliness to Recommend

9 /10

What differentiates Salesforce IoT from other similar products?

The overall reputation and assistance when it comes to set it up

What is your favorite aspect of this product?

Customization, Creation of specific funnels and support

What do you dislike most about this product?

Sometimes if system is overloaded can take time to upload certain fetures

What recommendations would you give to someone considering this product?

Opt for a trial and support session with their team, they'll help you out

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Under Delivered

Len M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Great Product Very Intuative

Likeliness to Recommend

9 /10

What differentiates Salesforce IoT from other similar products?

Ease of install

What is your favorite aspect of this product?

Flexibility

What do you dislike most about this product?

Better report writing

What recommendations would you give to someone considering this product?

Do your homework. Make sure it is right for your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce IoT

What is Salesforce IoT?

Company Details

Need Assistance?

Salesforce IoT Ratings

91 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Salesforce IoT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Edge Processing Local compute and secure cloud connectivity so devices can respond quickly to local events even without internet connectivity.

Device Management Securely register, organize, monitor and remotely manage IoT devices at scale, register connected devices individually or in bulk, and easily manage permissions

Analytics Easy to run and operationalize sophisticated analytics on massive volumes of IoT data.

Security Authentication and encryption at all points of connection, audit IoT configurations, monitor security metrics from devices, and alerts.

Managed Service Model IoT services manged by the client and offered "as a service.

Interoperability & Integration Enables devices to securely and efficiently communicate with IoT Platform, follow standard protocols, orchestration, ensure throughput and scalability.

Machine Learning Easy to run ML algorithms on massive volumes of IoT data for pattern recognition, insights, and decisions.

High Availability Sensors and devices need discrete and continuous communication and thus applications and services need to guarantee high availability for continuous operations.

Data Management Data management at scale, handling structured and unstructurd data from thousands of sensors, data storage.

Performance Solutions and services needs to be deal with high throughput real time data.

IoT Application Development SDKs, Libraries, Frameworks, tools and APIs to enable and make it easy for developers to rapidly prototype and to add/build custom solutions, plugins, adapters

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Salesforce IoT Reviews

Nikita C.

Salesforce is a customer company.

Likeliness to Recommend

Pros

Evelina C.

Great customization for any company's CRM needs

Likeliness to Recommend

Pros

Cons

Len M.

Great Product Very Intuative

Likeliness to Recommend

Pros

Feature Ratings

Edge Processing

Device Management

Analytics

Security

Managed Service Model

Interoperability & Integration

Machine Learning

High Availability

Data Management

Performance

IoT Application Development

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement