SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSearchUnify Cognitive Search Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SearchUnify Cognitive Search.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
AI/Machine Learning
Content Analytics
Content Aggregation
Multi Format Support
Social Network Awareness
Synonyms and Stemming
Processing and Indexing
Results Sorting
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of Data Integration
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search Reviews
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
A federated search solution that is a perfect fit
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jaime B.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2025
SearchUnify enables discovery
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
We use apps by Appinium in our Salesforce environment. SearchUnify is the only tool available that integrates with Salesforce AND can honor the special permissions we have around some content. We had to leave our content hidden from the search results for the first two years of its use. We have had SearchUnify for approximately 2.5 years now and we have seen a growth in organic discovery and usage of our Appinium content.
What is your favorite aspect of this product?
I have several favorite features, so it's hard to pinpoint just one. I think one of them to highlight is the ease of indexing and federating content outside of our primary Salesforce environments. I was able to easily configure additional sources from partner communities myself. I also appreciate the ability to weight and rank the results, as well as customize the top results for key words and phrases when needed. And, while this may not specifically count as a feature, I want to say how incredibly supportive and collaborative the SearchUnify team is at all levels. Their support experience it top tier!
What do you dislike most about this product?
Dislike is a strong word. I will just say that I struggle with a couple of things. Because we do not relie solely on the admin dasbhoard for data analysis, the process for gathering data for our Tableau reports is very labor-intensive. I have to manually download and manipulate the data from the dashboard and then manually attach the files into the Tableau data source. I would love to see improvements around automated extracts in Tableau that allow me to determine the timeframe for it and schedule routine ones. The admin maintenance equirements can also be quite heavy and difficult to maintain if not resourced for properly for it.
What recommendations would you give to someone considering this product?
I would first recommend they do an analysis to make sure the tool fits their need. I would recommend that they ensure they have dedicated resources for it, as it can be struggle to make time to maintain it, if it's not a person's primary responsibility. But, as long as it checked all their boxes, I would tell them to go for it. They will have a very supportive team behind them throughout their lifecycle, not just during implementation. And that is a key benefit that cannot be discounted.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Stephanie A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2025
Easy integration and great customer support
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Customer support has been outstanding with sharing insights on how the platform works, reporting, etc.
What is your favorite aspect of this product?
The ease of adding additional content sources.
What do you dislike most about this product?
We are not seeing a lot of customers use Search in our experiences, so the opportunity for it to provide value is diminished.
What recommendations would you give to someone considering this product?
Consider how you promote Search experiences to ensure you have enough customers utilizing the product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
