SearchUnify Cognitive Search Logo Award Winner Product Badge
SearchUnify Cognitive Search Logo Award Winner Product Badge
Grazitti Interactive

SearchUnify Cognitive Search

Composite Score
8.5 /10
CX Score
8.8 /10
Category
SearchUnify Cognitive Search
8.5 /10

What is SearchUnify Cognitive Search?

SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper.

Company Details


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Awards & Recognition

SearchUnify Cognitive Search won the following awards in the Enterprise Search category

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SearchUnify Cognitive Search Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SearchUnify Cognitive Search.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SearchUnify Cognitive Search?

1% Negative
9% Neutral
90% Positive

Pros

  • Efficient Service
  • Respectful
  • Altruistic
  • Acts with Integrity

Feature Ratings

Average 82

Audio and Video Analytics

95

User interface for search/retrieval

91

Advanced/Faceted search

88

AI/Machine Learning

85

Content Analytics

85

Content Aggregation

85

Multi Format Support

84

Social Network Awareness

83

Synonyms and Stemming

82

Processing and Indexing

81

Results Sorting

80

Vendor Capability Ratings

Average 82

Vendor Support

91

Product Strategy and Rate of Improvement

86

Breadth of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

80

Availability and Quality of Training

80

Usability and Intuitiveness

76

Ease of Customization

76

SearchUnify Cognitive Search Reviews

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2025

A federated search solution that is a perfect fit

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jaime B.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

SearchUnify enables discovery

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

We use apps by Appinium in our Salesforce environment. SearchUnify is the only tool available that integrates with Salesforce AND can honor the special permissions we have around some content. We had to leave our content hidden from the search results for the first two years of its use. We have had SearchUnify for approximately 2.5 years now and we have seen a growth in organic discovery and usage of our Appinium content.

What is your favorite aspect of this product?

I have several favorite features, so it's hard to pinpoint just one. I think one of them to highlight is the ease of indexing and federating content outside of our primary Salesforce environments. I was able to easily configure additional sources from partner communities myself. I also appreciate the ability to weight and rank the results, as well as customize the top results for key words and phrases when needed. And, while this may not specifically count as a feature, I want to say how incredibly supportive and collaborative the SearchUnify team is at all levels. Their support experience it top tier!

What do you dislike most about this product?

Dislike is a strong word. I will just say that I struggle with a couple of things. Because we do not relie solely on the admin dasbhoard for data analysis, the process for gathering data for our Tableau reports is very labor-intensive. I have to manually download and manipulate the data from the dashboard and then manually attach the files into the Tableau data source. I would love to see improvements around automated extracts in Tableau that allow me to determine the timeframe for it and schedule routine ones. The admin maintenance equirements can also be quite heavy and difficult to maintain if not resourced for properly for it.

What recommendations would you give to someone considering this product?

I would first recommend they do an analysis to make sure the tool fits their need. I would recommend that they ensure they have dedicated resources for it, as it can be struggle to make time to maintain it, if it's not a person's primary responsibility. But, as long as it checked all their boxes, I would tell them to go for it. They will have a very supportive team behind them throughout their lifecycle, not just during implementation. And that is a key benefit that cannot be discounted.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephanie A.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Easy integration and great customer support

Likeliness to Recommend

10 /10

What differentiates SearchUnify Cognitive Search from other similar products?

Customer support has been outstanding with sharing insights on how the platform works, reporting, etc.

What is your favorite aspect of this product?

The ease of adding additional content sources.

What do you dislike most about this product?

We are not seeing a lot of customers use Search in our experiences, so the opportunity for it to provide value is diminished.

What recommendations would you give to someone considering this product?

Consider how you promote Search experiences to ensure you have enough customers utilizing the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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