SearchUnify Cognitive Search
What is SearchUnify Cognitive Search?
SearchUnify is an enterprise agentic platform, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (a Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (Knowledge Enabler), Escalation Predictor, and Community Helper.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SearchUnify Cognitive Search?
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio and Video Analytics
User interface for search/retrieval
Advanced/Faceted search
Content Analytics
AI/Machine Learning
Social Network Awareness
Content Aggregation
Multi Format Support
Synonyms and Stemming
Processing and Indexing
Results Sorting
Vendor Capability Ratings
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Ease of Customization
Elevate Self-Service and Support Success with SearchUnify's AI-Powered Analytics
Achieve Self-Service Success and Boost Case Deflection with SearchUnify
Content Annotation, Taxonomy, and Search Findability
How SearchUnify Enabled Delphix to Address the Content Findability Gaps
Unlocking Success: Flexera's Journey to Boost Self-Service Conversions by 40%
Elevate Community Engagement and Self-service with SearchUnify for Salesforce Experience Cloud
Test The Impact of SearchUnify's Proprietary Algorithms with ML Workbench
Hear What Our Customers, Industry Analysts and Global Award Juries Have to Say About Say Us!
Agentic AI in Action: Real-World Use Cases and Results
SearchUnify Cognitive Search Reviews
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2024
Great product and support from every team member.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
karan s.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2024
powerful search and insights tool
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
goes beyond regular search tools by offering real time insights and self service options.
What is your favorite aspect of this product?
personalized search results make finding relevant information faster
What do you dislike most about this product?
pricing can be high for smaller companies.
What recommendations would you give to someone considering this product?
quick, accurate search and customer insights.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Cons
- Inhibits Innovation
- Less Fair
Please tell us why you think this review should be flagged.
Hugo Q.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2024
knowledge management and improve productivity
Likeliness to Recommend
What differentiates SearchUnify Cognitive Search from other similar products?
Unlike other solutions, this one has the ability to understand natural language, its fast and accurate search engine and its ability to integrate with a variety of content management systems.
What is your favorite aspect of this product?
I like it for its efficiency in searching for information, such as searching and retrieving documents, navigating complex databases and generating detailed reports. My experience with SearchUnify has been positive, as it has improved the efficiency and productivity of our organization by providing quick access to relevant information.
What do you dislike most about this product?
Search customization can take time to adjust to the specific needs of the organization.
What recommendations would you give to someone considering this product?
I recommend SearchUnify as it is suitable for enterprise environments with large volumes of data and multiple sources of information, but may be less appropriate for smaller organizations with less complex search needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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