ServiceNow CMDB Logo
ServiceNow CMDB Logo
ServiceNow

ServiceNow CMDB

Composite Score
8.8 /10
CX Score
9.2 /10
Category
ServiceNow CMDB
8.8 /10

What is ServiceNow CMDB?

ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph—the ServiceNow next-generation system of record—it becomes even more mission critical.

Company Details


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ServiceNow CMDB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow CMDB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow CMDB?

0% Negative
2% Neutral
98% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 87

Auto-Discovery

90

Integrations

88

Auditing

88

Analytics and Reporting

87

Role-Based Access

87

Predictive Analytics

87

License Management

86

CI Attribute Detailing

85

Assign Dispositions

84

Dependency Mapping

83

Vendor Capability Ratings

Average 84

Ease of Customization

87

Ease of Data Integration

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of Implementation

85

Breadth of Features

85

Vendor Support

84

Product Strategy and Rate of Improvement

84

Quality of Features

82

Availability and Quality of Training

82

Ease of IT Administration

81

ServiceNow CMDB Reviews

Sienna W.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Perfect in Building Control and Visibility

Likeliness to Recommend

9 /10

What differentiates ServiceNow CMDB from other similar products?

ServiceNow has a comprehensive and resourceful visibility The app plays a vital role in data governance and quality

What is your favorite aspect of this product?

The app has impressive automation and smart integration The app supports lifecycle management and and it ensure simplified relationships mapping

What do you dislike most about this product?

ServiceNow has a complex set up processes, and it requires extensive knowledge and efforts

What recommendations would you give to someone considering this product?

For comprehensive visibility, I urge you to deploy ServiceNow anytime

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sanket M.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

A brain in servicenow platform

Likeliness to Recommend

8 /10

What differentiates ServiceNow CMDB from other similar products?

The ease of discovery and managing configuration items makes it easy to track the data...the relationship is also maintained in seperate clean table

What is your favorite aspect of this product?

The discovery of CIs is the best part

What do you dislike most about this product?

Mostly individual developer don't get handson experience as this need the seperate tool to fetch or discovery data.An internal tool that will give hands-on on PDI will be helpful

What recommendations would you give to someone considering this product?

Must have CMDB if you are using Servicenow

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Vidhi A.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates ServiceNow CMDB from other similar products?

ServiceNow CMDB excels with seamless integration, user-friendly design, robust automation, and customization, providing unmatched visibility and control over CIs.

What is your favorite aspect of this product?

My favorite aspect of ServiceNow CMDB is its ability to provide a comprehensive, real-time view of configuration items and their relationships, which greatly enhances decision-making and operational efficiency.

What do you dislike most about this product?

One of the main drawbacks of ServiceNow CMDB is its complexity, which can make initial setup and configuration challenging for new users.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization's specific needs and processes before implementation, investing time in training for users, and leveraging ServiceNow's extensive documentation and community resources to maximize the platform's capabilities. Additionally, consider starting with a phased rollout to manage complexity and ensure a smoother transition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service