ShareFile Customer Reviews 2025 | SoftwareReviews

ShareFile

Composite Score

8.8 /10

CX Score

9.1 /10

184 Reviews Write a Review

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What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Managed File Transfer - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

96 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

3% Negative

3% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Helps Innovate
Security Protects

Feature Ratings

Average 83

File Transfer

High Performance

Authentication

Encryption Decryption

Large File Support

Data Fidelity

Transport Security

LDAP Support

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Average 82

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Also Featured in...

Content Collaboration

Score 9.0

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Vishnu S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Streamlining Workflow with ShareFile

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

ShareFile stands out with its user-friendly interface, strong security features, and seamless integration with tools like Outlook and Gmail. It also offers flexible storage options and compliance support for regulated industries, making it ideal for businesses in fields like healthcare, finance, and legal.

What is your favorite aspect of this product?

My favorite aspect of ShareFile is its ease of use and seamless integration with Outlook and Gmail. It makes sharing and managing documents so much more efficient, especially with the added security and compliance features.

What do you dislike most about this product?

The only downside is that some advanced features, like reporting and automation, could be more customizable. It feels a bit limited in that regard for power users.

What recommendations would you give to someone considering this product?

I’d recommend ShareFile if you need a secure, easy-to-use document management system, especially if you're in a regulated industry. Just be aware that some advanced features, like reporting, could be improved. Overall, it’s a solid choice for streamlining workflows.

Pros

Saves Time
Client Friendly Policies
Altruistic
Transparent

Durgesh C.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Excellient Product

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

ShareFile stands out for its robust file-sharing and collaboration features, tailored for businesses with strict security and compliance needs. It integrates seamlessly with popular tools and offers advanced encryption for secure data handling. Its customizable workflows and remote file access make it ideal for boosting team productivity.

What is your favorite aspect of this product?

My favorite aspect of ShareFile is its emphasis on security, offering features like encryption, secure file sharing, and granular access controls that ensure sensitive business data is protected while maintaining seamless collaboration.

What do you dislike most about this product?

I don’t have any dislikes

What recommendations would you give to someone considering this product?

For those considering ShareFile, ensure your team needs advanced security and collaboration features to justify the cost. Take advantage of the free trial to assess its usability and integration with your existing tools. Additionally, provide training for team members to maximize its potential and streamline adoption.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Nikita S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Best in this segment

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

We are using this solution from the past 1 year. It is totally a game changer for our organisation. It is easy to integrate with Microsoft 365 as well navigate. It has high grade security. Customer support experience is superb.

What is your favorite aspect of this product?

we are doing e-signing, sharing the documents with in or out the premises with full of security.

What do you dislike most about this product?

Nothing, I don't have faced any issue. It is wonderful for sharing data with encryption.

What recommendations would you give to someone considering this product?

Go for it, It secures that data sharing process and seamless experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ShareFile

What is ShareFile?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

ShareFile Ratings

84 Likeliness to Recommend

3 Since last award

96 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

Authentication Verification of authenticity of identities between the two organizations​

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

Large File Support Support for large (>2GB) file transfers​

Data Fidelity Consistent data integrity throughout the process​

Transport Security Security of the data transmission

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Session Monitoring Reporting and metrics of the data transferal session​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Content Collaboration

ShareFile Reviews

Vishnu S.

Streamlining Workflow with ShareFile

Likeliness to Recommend

Pros

Durgesh C.

Excellient Product

Likeliness to Recommend

Pros

Nikita S.

Best in this segment

Likeliness to Recommend

Pros

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Feature Ratings

File Transfer

High Performance

Authentication

Encryption Decryption

Large File Support

Data Fidelity

Transport Security

LDAP Support

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training