ShareFile Customer Reviews 2024

ShareFile

8.1 /10

163 Reviews Write a Review

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What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Managed File Transfer - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Contract Negotiation

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

82 Likeliness to Recommend

1
Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

4% Negative

5% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Includes Product Enhancements
Continually Improving Product

Feature Ratings

Average 84

Encryption Decryption

High Performance

File Transfer

Authentication

Data Fidelity

LDAP Support

Large File Support

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Content Collaboration

Score 8.9

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ShareFile Reviews

Renaud L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A reliable way to share information.

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

Compared to most other systems, Sharefile has very strong security and is easy to set up. The administration tools are robust and easy to use. It also has document versioning, which is useful in case corrupt files arise due to power outages.

What is your favorite aspect of this product?

ShareFile's emphasis on security is the feature I appreciate the most. The platform offers strong encryption for both data in transit and data at rest, which is crucial for protecting sensitive business documents. An additional level of security is added by its ability to carefully manage access permissions, ensuring that only authorized people can view or modify specific files.

What do you dislike most about this product?

Constant issues with logging out.

What recommendations would you give to someone considering this product?

ShareFile is the ideal tool to share information securely and optimize processes.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Swati Bhardwaj S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

ShareFile enables easy file sharing

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

ShareFile is a great tool for business offering robust operation in file sharing. It is an easy to use application and provides reliable file sharing platform with great customer service.

What is your favorite aspect of this product?

Secured file sharing and collaboration between teams and businesses.

What do you dislike most about this product?

Nothing as such but more advanced features could be added to enhance the product's reachability.

What recommendations would you give to someone considering this product?

It is a highly recommended product for small business looking for a secure file sharing platform. it is highly secured and a cost effective product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Marina C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A total package for your business

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

I have compared other such services, however, I decided to go for ShareFile since it offers high level of protection for data and allows interconnection with other services. I isolate it from others for three reasons: the keeness it has towards data safety, the efficiency I find it in uploading and downloading of files and its compatibility with other productivity services

What is your favorite aspect of this product?

I like this software because it provides solutions for such business issues as the need for safe and easy access to documents, effective collaboration between teams from different locations using the possibility of sharing large files and working on them simultaneously with the help of using team’s devices.

What do you dislike most about this product?

In what I would prefer to change, the reaction of the application is low, especially when uploading files can be slower.

What recommendations would you give to someone considering this product?

I suggest applying it in contexts when the transfer of documents with high levels of security and collaborative work are called for, yet, it could be accompanied by certain disadvantages with regard to the speed of uploading and synchronized data.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

ShareFile

What is ShareFile?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

ShareFile Ratings

82 Likeliness to Recommend

1 Since last award

94 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

File Transfer File transfer services

Authentication Verification of authenticity of identities between the two organizations​

Data Fidelity Consistent data integrity throughout the process​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Large File Support Support for large (>2GB) file transfers​

Transport Security Security of the data transmission

Session Monitoring Reporting and metrics of the data transferal session​

Quota Bandwidth Control Ability to control quota and rate of transfer​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Content Collaboration

ShareFile Reviews

Renaud L.

A reliable way to share information.

Likeliness to Recommend

Pros

Swati Bhardwaj S.

ShareFile enables easy file sharing

Likeliness to Recommend

Pros

Marina C.

A total package for your business

Likeliness to Recommend

Pros

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Feature Ratings

Encryption Decryption

High Performance

File Transfer

Authentication

Data Fidelity

LDAP Support

Large File Support

Transport Security

Session Monitoring

Quota Bandwidth Control

Multi Platform Support

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Customization

Availability and Quality of Training