Sprinklr

Sprinklr Social

Composite Score

7.6 /10

CX Score

7.6 /10

72 Reviews

Claim Software

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.

Company Details

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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

4% Negative

14% Neutral

82% Positive

Pros

Respectful
Fair
Enables Productivity
Effective Service

Feature Ratings

Average 82

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Post Archival

Social Media Channel Integration Inbound

Social Asset Management

Campaign Execution

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Average 76

Quality of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Also Featured in...

Social Media Monitoring

Score 7.5

View Sprinklr Social in this category (opens in a new tab)

Sprinklr Social Reviews

Corey W.

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Take a little learning, then it's great

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

I like that it is great for enterprises that might want to suggest content to other areas of the company. Hootsuite does not have a good way to do this.

What is your favorite aspect of this product?

I like the suggestions feature. It saves me a lot of time finding content.

What do you dislike most about this product?

It can be a lot to learn at first since there are so many modules. After you figure out which ones you REALLY need, it's much easier.

What recommendations would you give to someone considering this product?

Go through trainings to see if you need software at this level. It can do a ton of things, but you may not need all of them. Do a list of all of the things you need first, then find the solution that fits those.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2024

Great product and beautiful visuals

Likeliness to Recommend

10 /10

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Akanksha B.

Role: Consultant
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

A Powerful Customer Experience Platform

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr social stands out from other similar products because it offers a unified platform that lets businesses manage all their social media activities in one place. It also uses AI to to provide smart insights, helping brands understand what their audience thinks and improve their social strategies. This product is highly secure and scalable.

What is your favorite aspect of this product?

My favourite aspect of this product is its unified platform for managing customer interactions across multiple channels, all in one place. It saves a ton of time and effort by centralizing everything from social media management to customer service, making it easier for teams to keep track of conversations and respond quickly

What do you dislike most about this product?

What I find most challenging about Sprinklr is its complex user interface (UI). While it's powerful, the platform can feel overwhelming at times, especially for new users or smaller teams. In terms of pricing, Sprinklr is on the higher end, which makes sense given its enterprise-level capabilities, but it might be prohibitive for smaller businesses or teams.

What recommendations would you give to someone considering this product?

Sprinklr is a powerful platform that excels in managing customer interactions across multiple channels, making it a great fit for large enterprises with complex customer engagement needs. he platform also offers robust analytics and reporting tools, providing valuable insights into customer behavior and engagement. Additionally, the platform’s scalability makes it ideal for businesses that expect to grow and need a system that can evolve with them.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Sprinklr Social

What is Sprinklr Social?

Company Details

Need Assistance?

Awards & Recognition

Sprinklr Social Ratings

77 Likeliness to Recommend

93 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Sprinklr Social?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Also Featured in...

Social Media Monitoring

Sprinklr Social Reviews

Corey W.

Take a little learning, then it's great

Likeliness to Recommend

Pros

Great product and beautiful visuals

Likeliness to Recommend

Pros

Akanksha B.

A Powerful Customer Experience Platform

Likeliness to Recommend

Pros

Most Popular Sprinklr Social Comparisons

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1
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Feature Ratings

Dashboards and Visualization

Social Media Channel Integration Outbound

Social Response Management

Social Post Archival

Social Media Channel Integration Inbound

Social Asset Management

Campaign Execution

Social Moderation and Workflow Management

Trend Analysis

Contextual Analysis

Sentiment Analysis

Vendor Capability Ratings

Quality of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration