Sprinklr Social Logo
Sprinklr Social Logo
Sprinklr

Sprinklr Social

Composite Score
7.7 /10
CX Score
7.7 /10
Category
Sprinklr Social
7.7 /10

What is Sprinklr Social?

With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform. Sprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies.

Company Details


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Awards & Recognition

Sprinklr Social won the following awards in the Social Media Management - Enterprise category

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Sprinklr Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sprinklr Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

94 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sprinklr Social?

3% Negative
15% Neutral
82% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 82

Social Response Management

86

Dashboards and Visualization

86

Social Media Channel Integration Outbound

85

Social Post Archival

84

Social Asset Management

84

Social Media Channel Integration Inbound

83

Campaign Execution

81

Contextual Analysis

79

Social Moderation and Workflow Management

79

Trend Analysis

78

Sentiment Analysis

76

Vendor Capability Ratings

Average 77

Vendor Support

80

Quality of Features

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Ease of Customization

78

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

75

Ease of IT Administration

74

Ease of Implementation

74

Usability and Intuitiveness

72

Sprinklr Social Reviews

sagardeep N.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

User friendly UI/UX, Increase productivity.

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

I have used Publer as well for managing my social media content. However, Sprinklr, seems to be more efficient & user friendly.

What is your favorite aspect of this product?

The UI/UX of the software, increase productivity & saves time.

What do you dislike most about this product?

As of now, I haven't faced issue, which should be highlighted.

What recommendations would you give to someone considering this product?

If anyone wants to make their process streamline and efficient. They can opt for Sprinklr.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adam H.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2025

Doesn’t disappoint feature heavy and future proof

Likeliness to Recommend

8 /10

What differentiates Sprinklr Social from other similar products?

Deeper ingratiation with apps and apis

What is your favorite aspect of this product?

Customisation

What do you dislike most about this product?

It could be more user friendly for reporting

What recommendations would you give to someone considering this product?

Run a trial hands on version during RFP

Pros

  • Reliable
  • Unique Features
  • Includes Product Enhancements
  • Helps Innovate

Cons

  • Vendor Friendly Policies
  • Less Productive
  • Less Transparent

Virginia O.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Effective social engagement across platforms.

Likeliness to Recommend

9 /10

What differentiates Sprinklr Social from other similar products?

Sprinklr is successfully able to collect and moderate data from over fifteen social platforms in real time, including social media platforms , review platforms and online forums. This makes Sprinklr effective for identifying social trends that may be beneficial or detrimental to our products and services.

What is your favorite aspect of this product?

Sprinklr makes it easier to aggregate social interactions and activity across multiple platforms to identify individualized customer interaction with our product and services, across different platforms. This contributes to my organization effectively personalizing our marketing approach to conform with identified customer behavior and fairly accurately predict the potential actions of our customers.

What do you dislike most about this product?

Sprinklr sentimental analysis functionality is weak because it struggles to properly identify subtle or complex emotions and this forces us to get involved in extra validation of data gotten from Sprinklr's sentimental analysis . Customized validation or filtering of reports provided by Sprinklr is difficult to accomplish.

What recommendations would you give to someone considering this product?

It is important to identify the biggest strengths of Sprinklr including centralizing analytics from social platforms, or analyzing benchmarked competitor content in real time.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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