What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Integrated Knowledge Management
Multi-Site Functionality
Reporting
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
Jason P.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2025
Solid, Easy-to-Manage Platform Offering High Value
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The TeamDynamix ITSM platform is a solid performer that is easy to use, easy to manage, and flexible enough to fit in nearly any business or industry. It offers great value to internal and external users of the product quickly through the use of custom portals that leverage knowledge bases, service catalogs, custom forms and workflow automations within an easy to understand package. In addition, service and support is friendly, fast, and always willing to work through a problem when needed.
What is your favorite aspect of this product?
I like the ability to create custom forms, with custom attributes, all of which are accessible with no added work necessary, and then upon submission, leverage our own custom workflows that can take both simple and highly complex actions with the submitted information, if necessary.
What do you dislike most about this product?
At times I wish the client portals could offer more customizations in terms of personalization.. Main landing pages for each portal can be customized easily, however the layout of KB articles and Services are mostly set to specific formats and layouts.
What recommendations would you give to someone considering this product?
I would highly consider looking at the TeamDynamix ITSM to anyone, even if you're not looking for a platform to manage IT services. Even though its foundations are in the IT space, ticketing applications, knowledge bases, and service catalogs can be easily modified to fit nearly any industry. Take a look at similar products that offer workflow engines and customizations and then look at TeamDynamix to see that this platform offers a value that is hard to get anywhere else, with a group of people who care as much about your success as you do.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shouvik R.
- Role: C-Level
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jun 2025
Started very well and looks promising for our uses
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Flexibility, ease of use, intuitive, feature rich
What is your favorite aspect of this product?
Breadth and simplicity
What do you dislike most about this product?
Need a better intranet solution
What recommendations would you give to someone considering this product?
Plan to leverage all its capabilities
Pros
- Reliable
- Trustworthy
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Apr 2025
Project Mgmt functionality in a SM system
Likeliness to Recommend
Pros
- Unique Features
- Efficient Service
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
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