Textedly Customer Reviews 2024

Textedly

Composite Score

7.0 /10

CX Score

7.0 /10

10 Reviews Write a Review

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What is Textedly?

Textedly is a text message marketing (SMS) platform that increase revenue and mass communication using automated, bulk texting services. SMS marketing allows you to send mobile text messages for marketing alerts, sales events, coupons, discounts, announcements, notifications, and more. Textedly makes communicating with your contacts easy and efficient.

Company Details

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Textedly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Textedly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Textedly?

0% Negative

12% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Caring

Feature Ratings

Average 79

Scheduled Messaging

Communication Archive

Marketing Analytics

Mobile Marketing Management

Text Messaging

Application Integration

Mobile Payments

Opt-in

Social Media Marketing Management

Surveys Feedback

Loyalty Promotions Management

Vendor Capability Ratings

Average 77

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Textedly Reviews

Vatsal G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Unveiling Textedly's SMS Marketing Potential

Likeliness to Recommend

9 /10

What differentiates Textedly from other similar products?

Textedly is known for its intuitive and user-friendly interface, making it easy for even non-technical users to navigate and create SMS marketing campaigns without extensive training or expertise. Further, Textedly offers advanced contact segmentation capabilities, allowing users to target specific groups of contacts with personalized messages. This level of customization enhances the relevance and effectiveness of SMS campaigns. Additionally, Textedly allows users to schedule messages in advance, ensuring that campaigns are sent at the most opportune times to maximize engagement and response rates.

What is your favorite aspect of this product?

User-Friendly Interface Contact Segmentation Scheduled Messaging Focus on SMS Real-Time Analytics

What do you dislike most about this product?

One drawback is the lack of support for multimedia messaging (MMS). We occasionally want to include images or videos to enhance our campaigns, but Textedly's focus on plain text messages limits our creativity in that regard. Furthermore, as our contact list grows, the platform's pricing structure can become a bit costly. While the basic features are reasonably priced, accessing more advanced functionalities can quickly add up, especially for small businesses on a budget.

What recommendations would you give to someone considering this product?

Before diving into any marketing tool, it's essential to assess your specific SMS marketing requirements. Consider factors like your target audience, campaign objectives, expected message volume, and the level of personalization you need. Understanding your needs will help you determine if Textedly aligns with your goals. Also, Textedly offers a trial or demo period for potential users. Take advantage of this opportunity to explore the platform's features and interface. Engage with the functionalities, create test campaigns, and evaluate how well it fits into your marketing workflow.

Pros

Enables Productivity
Caring
Client Friendly Policies
Reliable

Cons

Charges for Enhancements
Inhibits Innovation
Commodity Features

Anitha R.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Text Daily with Textedly

Likeliness to Recommend

9 /10

What differentiates Textedly from other similar products?

Textedly is very user friendly and reports are great as compared to other similar platform.

What is your favorite aspect of this product?

Sending out mass text to our users is very easy. it help to easily upload the list of mobile numbers as subscribers. it also help to schedule the text messages so they can be sent on defined timings. it is very straight forward and easy to use.

What do you dislike most about this product?

Currently we cannot delete the person info from Database who is no more working with the organization , the only option available is to deactivate. you cannot simply type in a phone number and send a message until a user is added in a subscriber list.

What recommendations would you give to someone considering this product?

if you are looking for a great texting service this is awesome. Textedly has helped me communicate better to my groups.

Pros

Generous Negotitation
Helps Innovate
Continually Improving Product
Reliable

Kirsty F.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Great text keyword services

Likeliness to Recommend

10 /10

What differentiates Textedly from other similar products?

Easy to use, ability to send out picture messages and very easy to set up and understand

What is your favorite aspect of this product?

Customer support 24/7

What do you dislike most about this product?

Can be difficult to integrate at times

What recommendations would you give to someone considering this product?

Use of text words and allows texting on mass

Pros

Performance Enhancing
Enables Productivity
Unique Features
Caring

Textedly

What is Textedly?

Company Details

Need Assistance?

Textedly Ratings

91 Likeliness to Recommend

89 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Textedly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Opt-in Provides an opt-in option for potential subscribers.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Textedly Reviews

Vatsal G.

Unveiling Textedly's SMS Marketing Potential

Likeliness to Recommend

Pros

Cons

Anitha R.

Text Daily with Textedly

Likeliness to Recommend

Pros

Kirsty F.

Great text keyword services

Likeliness to Recommend

Pros

Feature Ratings

Scheduled Messaging

Communication Archive

Marketing Analytics

Mobile Marketing Management

Text Messaging

Application Integration

Mobile Payments

Opt-in

Social Media Marketing Management

Surveys Feedback

Loyalty Promotions Management

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration