.png)
What is Textline?
Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. The platform can add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceTextline Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Textline.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
96 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Textline?
Pros
- Caring
- Respectful
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Messaging
Communication Archive
Surveys Feedback
Opt-in
Text Messaging
Application Integration
Social Media Marketing Management
Mobile Marketing Management
Mobile Payments
Marketing Analytics
Vendor Capability Ratings
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Breadth of Features
Ease of Data Integration
Textline Reviews
Gary H.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jul 2024
Easy to use.
Likeliness to Recommend
What differentiates Textline from other similar products?
Users can customize notifications for different types of messages, ensuring important communications are not missed.
What is your favorite aspect of this product?
Textline offers fast and direct communication leading to higher customer satisfaction and loyalty.
What do you dislike most about this product?
High volume of text messages could overwhelm support teams if not managed properly.
What recommendations would you give to someone considering this product?
Check if Textline integrates with your existing CRM, help desk, or other tools to ensure a seamless workflow.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.

Roxana M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jun 2024
The messaging software that will revolutionize
Likeliness to Recommend
What differentiates Textline from other similar products?
What I love most about Textline is its ease of use and its ability to quickly and efficiently connect with my clients. The interface is very intuitive and allows me to manage multiple conversations at the same time.
What is your favorite aspect of this product?
What I like most about Textline is its ability to send text messages through multiple channels, allowing me to reach my customers the way they prefer.
What do you dislike most about this product?
However, one thing I would like to see improved is the ability to customize the layout and appearance of messages.
What recommendations would you give to someone considering this product?
In short, I would recommend Textline to any business looking for an effective and efficient way to communicate with their customers. Its ease of use, customization capacity, and integration with other tools make it an ideal option for companies of any size.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.

Nitya a.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2025
Professional SMS for Customer Engagement
Likeliness to Recommend
What differentiates Textline from other similar products?
Textline helps businesses communicate with their customers through SMS in an organized and professional way. Unlike personal texting, it provides a shared team inbox, automation tools, and analytics, ensuring every customer gets timely and consistent responses.
What is your favorite aspect of this product?
I like how it turns texting into a collaborative effort — teams can assign conversations, create templates, and keep track of history in one dashboard. The ability to respond quickly improves customer trust and satisfaction.
What do you dislike most about this product?
It’s not ideal for businesses needing image-heavy or media-rich communication.
What recommendations would you give to someone considering this product?
I recommend Textline to service-oriented companies that want to connect with customers in real time, reduce response delays, and keep communication simple and personal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
