Torii Customer Reviews 2025 | SoftwareReviews

Torii

Composite Score

6.7 /10

CX Score

6.5 /10

10 Reviews Write a Review

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What is Torii?

Torii empowers IT pros to solve modern SaaS challenges at their source—from Shadow IT to wasted spend and inefficient processes. Unlike other tools, IT pros rely on Torii to manage their entire SaaS ecosystem, discovering every SaaS app, optimizing SaaS investments, and automating SaaS tasks—all in one place. Our uniquely open platform allows IT to consolidate SaaS systems, tailor Torii to their company’s evolving needs, and adopt best practices with ease. Now, IT can stay in the driver’s seat while securing their company’s sensitive data and empowering every stakeholder with the insights and actions they need. Get a Free Trial: https://app.toriihq.com/login/signup/trial

Company Details

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Torii Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Torii.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

90 Plan to Renew

63 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Torii?

10% Negative

10% Neutral

80% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Cons

Under Delivered
Slower Product Innovation
Commodity Features

Feature Ratings

Average 68

Shadow IT Detection

Task and Alert Automation

Renewal Management

App Store

Vendor Management

Application Utilization

Spend Management

Compliance Reporting

Contract Management

License Management

Real-Time Reporting

Vendor Capability Ratings

Average 69

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Torii Downloads

Datasheet - Open Platform

Datasheet - Torii Overview

Datasheet- AI Infused Platform

Datasheet-Automation Center

Torii Videos

Torii Reviews

João D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A must have for all growing IT organizations

Likeliness to Recommend

10 /10

What differentiates Torii from other similar products?

#1 The automation tools, #2 Excellent integration with Netsuite, #3 The app store #4 Negotiation and pricing #5 Easy implementation and day-to-day management

What is your favorite aspect of this product?

To me, it is how the product provides a "proactive view of the world". With a few tweaks here and there, it could become the only app IT really uses. I used every day, it was my CRM. I think that with improved reporting, device management, MDM, and integration monitoring (similar to salto.io) it could really become the only IT app most mid market companies need!

What do you dislike most about this product?

The reporting was clearly under developed and the usage for some apps were not always accurate, which could lead to some frustration.

What recommendations would you give to someone considering this product?

Tracking license usage is only a small part of the product, the real value is on the workflow automations, because you can link IT with all other business areas. Also, review your ERP integration requirements and if the setup meets Torii data needs, else you might risk spending some time after implementation to adjust it.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Cameron A.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great Product explains use of Saas apps

Likeliness to Recommend

10 /10

What differentiates Torii from other similar products?

That its lightweight and inexpensive compared to other apps. Its definitely helping in the offboarding department

What is your favorite aspect of this product?

That it tells us who is leaving company and who's accounts we need to close out, or how often users use apps which helps us save money.

What do you dislike most about this product?

The fact there could much more versatility about what this product can do. Manage Google accounts for example.

What recommendations would you give to someone considering this product?

Definitely shop around and take a look at whats out there right now.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Anton B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Ineffective for shadow IT

Likeliness to Recommend

4 /10

What differentiates Torii from other similar products?

I don't have experience with other products

What is your favorite aspect of this product?

The promise that one click will offboard a user from everything but this isn't always the case.

What do you dislike most about this product?

It is easier to review off-boarders manually. Many of the connected apps are through Google. Once their Google is disabled they are unable to access those apps anyway.

What recommendations would you give to someone considering this product?

Torii has the potential but it was not right for us at the time. We spent more time review what torii had missed which would have been spent on cleanly offboarding users or creating our own automation workflows to achieve this outside of Torii

Pros

Respectful
Efficient Service
Effective Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Less Performance Enhancing

Torii

What is Torii?

Company Details

Need Assistance?

Torii Ratings

86 Likeliness to Recommend

90 Plan to Renew

63 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Torii?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Spend Management The ability to optimize costs and manage spend.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Torii Downloads

Datasheet - Open Platform

Datasheet - Torii Overview

Datasheet- AI Infused Platform

Datasheet-Automation Center

Torii Videos

SaaS Management 2.0 Launch

Torii Reviews

João D.

A must have for all growing IT organizations

Likeliness to Recommend

Pros

Cameron A.

Great Product explains use of Saas apps

Likeliness to Recommend

Pros

Anton B.

Ineffective for shadow IT

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Shadow IT Detection

Task and Alert Automation

Renewal Management

App Store

Vendor Management

Application Utilization

Spend Management

Compliance Reporting

Contract Management

License Management

Real-Time Reporting

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of Customization

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training