Verint Experience Management Logo
Verint Experience Management Logo
Verint

Verint Experience Management

7.0 /10
Category
Verint Experience Management
7.0 /10

What is Verint Experience Management?

Designed by security intelligence experts, Verint’s Experience Management platform is a vital tool for the collection and analysis of non-stop data from the open source web, social networks, blogs, news sites, and from the deep web and darknets. Covertly uncover, analyze, and even interact with the internet’s never-ending trail of clues to build suspect profiles, reconstruct social circles, engage targets, and generate evidence.

Company Details


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Verint Experience Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Verint Experience Management.

83 Likeliness to Recommend

90 Plan to Renew

72 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Verint Experience Management?

0% Negative
17% Neutral
83% Positive

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Caring

Cons

  • Under Delivered

Feature Ratings

Average 69

Data Visualization

79

Text Analytics

74

Questionnaire Design/Survey Builder

74

Dashboards, Analytics and Reporting

72

Sentiment Analytics

69

Alerts

66

API Framework

65

Multi-Channel Data Collection

62

Vendor Capability Ratings

Average 68

Product Strategy and Rate of Improvement

75

Business Value Created

73

Ease of Customization

73

Availability and Quality of Training

68

Quality of Features

68

Breadth of Features

67

Ease of Implementation

66

Vendor Support

66

Ease of Data Integration

65

Usability and Intuitiveness

65

Ease of IT Administration

63

Verint Experience Management Reviews

Mudit A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Verint Experience Management from other similar products?

Easy to use, it is intuitive Reporting and exporting for analysis Dashboards with Tableau

What is your favorite aspect of this product?

Creates triggers when we fall short of customers expectations Various surveys questions - qualitative and quantitative

What do you dislike most about this product?

Additional capabilities in case management exporting for a single user to schedule reporting. Allow the ability to set case properties based on surveys

What recommendations would you give to someone considering this product?

I would like more input on the questions posed to consumers. Compatible with Domo

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

shivam p.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

User friendly UI and making my life easier

Likeliness to Recommend

10 /10

What differentiates Verint Experience Management from other similar products?

cloud-based solution that is highly optimized for common tasks, making forecasting and scheduling in the contact center smoother

What is your favorite aspect of this product?

highly scalable solution that makes it easy to deliver the right knowledge to users in the contact center and to customers through self-service.

What do you dislike most about this product?

No disliking

What recommendations would you give to someone considering this product?

looking forward for some new integrations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sunny A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Verint is so easy to use, Data can be easily store

Likeliness to Recommend

9 /10

What differentiates Verint Experience Management from other similar products?

It can customize according to your needs.

What is your favorite aspect of this product?

Customization, forecasting.

What do you dislike most about this product?

Price can be a factor

What recommendations would you give to someone considering this product?

Highly recommend, quite intuitive and great service

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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