Vonage Business Communications Logo
Vonage Business Communications Logo
Vonage

Vonage Business Communications

Composite Score
7.0 /10
CX Score
7.0 /10
Category
Vonage Business Communications
7.0 /10

What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

Filter By

Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

88 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

8% Negative
6% Neutral
86% Positive

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 84

Centralized Management Portal

93

Communications

90

Web & Desktop Conferencing

87

Audio Transcription

85

Call Management

83

Third-Party Integration

83

Secure Access

82

Mobility

81

Presence IM

81

Session Border Controller

81

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 79

Ease of Customization

84

Ease of Implementation

83

Usability and Intuitiveness

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Quality of Features

80

Availability and Quality of Training

80

Business Value Created

77

Vendor Support

74

Product Strategy and Rate of Improvement

71

Vonage Business Communications Reviews

Rahul S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, fantastic product its very helful

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

Easy to Use ,easy to install and we can use it over the world , we can be use by message ,audio and video virtually all over the

What is your favorite aspect of this product?

Best quality of Audio ,video call, email, chat. and online support centers.

What do you dislike most about this product?

little bit price is high and Sometimes customer service is very slow, they are not able to solve on-time issues

What recommendations would you give to someone considering this product?

yes , surely i will

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher W.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Good tool for making calls."

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

This program is unique in comparison to others because it is simple to operate. The recording and archiving of phone calls in the cloud presents no difficulties whatsoever. Excellent value for money as a VOIP service.

What is your favorite aspect of this product?

After using Vonage for a time, I can say that its adaptability has won me over. My life has been revolutionized by the flexibility of being able to answer calls wherever I happen to be, be it on my phone, at my office desk, or even at my home computer. Because of this, I can be there for my customers anytime they need me, which strengthens our relationship. Excellent call quality with crystal-clear transmission. A couple calls have been dropped or the voice has been garbled, but nothing to worry about or make me want to transfer providers. The ability to forward calls is also a huge time saver.

What do you dislike most about this product?

After using Vonage as my primary phone service for some time, I can say that I am pleased with the service. But I've found that the calls periodically drop and have a choppy quality. Even though this doesn't happen often, it still annoys me every time it does.

What recommendations would you give to someone considering this product?

The wonderful audio clarity and video quality that this software provides during a conference call or meeting is the primary reason I recommend this tool to others.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I like Vonage Business Communications

Likeliness to Recommend

10 /10

What differentiates Vonage Business Communications from other similar products?

I am surprised by the number of options and resources that Vonage Business Communications has to increase the company's communication with all our clients and company partners. Definitely, the technology and versatility of this program allow us to have the best and most continuous videoconferences that we know of in the market. , each and every one of the functions of this software is programmed to make and discuss business on the web, every time we run this program we find more ways to share our information.

What is your favorite aspect of this product?

I like Vonage Business Communications because it has a solid infrastructure aimed at the corporate and business aspect, that is, this program is designed to help multiple companies regardless of their size and profile, the mission of this program will always be to feed communication, be it textual or visual of each employee with the partners or clients of the company, the amount of data and information that is collected in each session in this program makes us a more professional and versatile company that can communicate and settle any type of business regardless of the distance Of the people involved,

What do you dislike most about this product?

The overwhelming amount of information handled by this program is a problem, sometimes it is difficult for us to handle the arrival of parcel and fax messages, the truth is that the program becomes more complicated the more tools are in use and the more in the data compartment, this may be due to the fact that unfortunately it does not have an interface capable of simplifying the way to select the correct option that my needs request at that moment, this program must improve the interaction with its users of an urgent nature in many ways.

What recommendations would you give to someone considering this product?

Recommending and showing off the good aspects of Vonage Business Communications makes it really easy for us, since it is through this same program where customers and partners are amazed at the quality and versatility that we have in each conference, it is fantastic how this program allows us to share the appropriate elements in each video call to make or increase the number of sales, whenever I can I recommend it since we know what it is capable of helping all types of companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing