Vunet Systems

VuNet vuSmartMaps

Composite Score

7.3 /10

CX Score

7.4 /10

30 Reviews Write a Review

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What is VuNet vuSmartMaps?

The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.

Company Details

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Awards & Recognition

VuNet vuSmartMaps won the following awards in the AIOps category

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Service Experience
Contract Negotiation

2024

2 Top Rated Capabilities

3 Top Rated Features

2023

Service Experience
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

Contract Negotiation

2022

2021 Data Quadrant Champion

2021

VuNet vuSmartMaps Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VuNet vuSmartMaps.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VuNet vuSmartMaps?

6% Negative

13% Neutral

81% Positive

Pros

Effective Service
Reliable
Fair
Trustworthy

Feature Ratings

Average 79

Analyze Discovery Data

Operational Task Automation

Analyze Activity Data

Data Visualization

Performance & Capacity Management Automation

Explainable and Trainable Algorithms

Incident Management Automation

Machine Learning

Change Control Automation

Problem Management Automation

Event & Alert Management Automation

Vendor Capability Ratings

Average 78

Vendor Support

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization

VuNet vuSmartMaps Reviews

Piyush S.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

A risk based expandable solution for all GRC needs

Likeliness to Recommend

9 /10

What differentiates VuNet vuSmartMaps from other similar products?

The software is way better than other counter applications in market as it integrates business related observability functionalities with the use of artificial intelligence and adaptive learning driven insights and connects IT performance to business outcomes. It provides live analytics and can process large data, easy to ingest and integrate to multiple sources. It provides dashboard to customize for action insights.

What is your favorite aspect of this product?

Most favorite aspect includes: > AT and ML integration > live insights and analytics > integration

What do you dislike most about this product?

Most disliked aspect includes: > costing > complex initial setup > advanced training content is not extensive

What recommendations would you give to someone considering this product?

My Recommendation would be the following: > Make sure it is in line with the business and IT needs > Might need proper planning for first time setup and data source integration > Use Training and Support

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

CA Santosh A.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product which efficiency process

Likeliness to Recommend

9 /10

What differentiates VuNet vuSmartMaps from other similar products?

VunNet is end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys,infrastructure and IT operations. Give better view to IT operations to drive real Business value.

What is your favorite aspect of this product?

User experience and effective connection with IT tool

What do you dislike most about this product?

Nothing as specific

What recommendations would you give to someone considering this product?

VuNet is effective and efficient ITms tool.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Aishwarya B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

VuNet vuSmartMaps Unique Product

Likeliness to Recommend

7 /10

What differentiates VuNet vuSmartMaps from other similar products?

Sheer presence of unique features

What is your favorite aspect of this product?

The simplicity of it to navigate through.

What do you dislike most about this product?

Not really anything.

What recommendations would you give to someone considering this product?

To go for it & see for themselves.

Pros

Continually Improving Product
Caring
Fair
Helps Innovate

VuNet vuSmartMaps

What is VuNet vuSmartMaps?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

2021 Data Quadrant Champion

VuNet vuSmartMaps Ratings

84 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love VuNet vuSmartMaps?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

VuNet vuSmartMaps Reviews

Piyush S.

A risk based expandable solution for all GRC needs

Likeliness to Recommend

Pros

CA Santosh A.

Fantastic product which efficiency process

Likeliness to Recommend

Pros

Aishwarya B.

VuNet vuSmartMaps Unique Product

Likeliness to Recommend

Pros

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Feature Ratings

Analyze Discovery Data

Operational Task Automation

Analyze Activity Data

Data Visualization

Performance & Capacity Management Automation

Explainable and Trainable Algorithms

Incident Management Automation

Machine Learning

Change Control Automation

Problem Management Automation

Event & Alert Management Automation

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of Customization