Zapier Customer Reviews 2025 | SoftwareReviews

Zapier

Composite Score

8.9 /10

CX Score

9.1 /10

123 Reviews Write a Review

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What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details

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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Saves Time
Trustworthy
Helps Innovate

Feature Ratings

Average 84

iPaaS

Real Time Integration

Synchronization and Replication

Data Security

Data Quality Profiling and Cleansing

Data Virtualization

API Management and Orchestration

Metadata Management

Batch Integration

Exception Handling and Notifications

Administrative Features

Vendor Capability Ratings

Average 84

Ease of Data Integration

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Zapier Reviews

Adrian P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Zapier goes beyond Automation.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier's excellent compatibility with a large number of applications is one of its most important benefits. Thanks to this interoperability, multiple platforms can be integrated seamlessly, simplifying workflows and automating time-consuming or error-prone tasks.

What is your favorite aspect of this product?

Zapier gives us the ability to automate tasks and connect different applications without the need for programming knowledge, which has saved us countless hours of manual work. The user interface is intuitive and the wide range of integrations available makes it easy to customize workflows to meet our specific needs.

What do you dislike most about this product?

Your zaps per second limit may be insufficient when attempting massive operations.

What recommendations would you give to someone considering this product?

Businesses looking for a more efficient approach to completing repetitive tasks will find Zapier suitable. If your company has a lot of administrative activities that require software or various jobs that require manual interactions and you want to increase the efficiency of that process, Zapier is a smart choice.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sheldon B.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

A MUST have for every business!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Simple and low cost to implement, very easy to implement

What is your favorite aspect of this product?

Simplicity

What do you dislike most about this product?

Not much, maybe deeper customization for data

What recommendations would you give to someone considering this product?

if you’re not using Zapier, you’re living in a previous era of inefficiency. People are dealing with you because you’re awesome at data entry, automate that!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paweł M.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier is known for its wide-ranging ability to connect with over 2,000 apps, making it one of the most flexible automation tools available. It can link multiple apps and create multi-step workflows without needing coding knowledge, which is a big advantage. This flexibility allows businesses to efficiently automate complex processes.

What is your favorite aspect of this product?

I really like how user-friendly Zapier is. It's so easy to set up automations with the drag-and-drop feature and clear instructions. At each step, you can test if everything is working. There are also pre-built templates that make it easy for beginners to start quickly. What I didn't realize at first is that Zapier has a lot of pre-built tools and capabilities that are really useful for building automated workflows.

What do you dislike most about this product?

One drawback of Zapier is its pricing structure. While there is a free plan, it has limits on the number of tasks and integrations. For businesses with high-volume needs, the cost can go up quickly. Some advanced features are also only available on higher-tier plans.

What recommendations would you give to someone considering this product?

I recommend starting with the free plan to explore its capabilities. Identify key processes that could benefit from automation and test them first. Also, assess your integration needs and estimate the volume of tasks to choose the most cost-effective plan. Lastly, take advantage of the wealth of (YouTube) tutorials and community resources available to maximize your use of the platform.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Helps Innovate

Cons

Leverages Incumbent Status
Less Inspiring
Vendor's Interest First

Zapier

What is Zapier?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Zapier Ratings

91 Likeliness to Recommend

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zapier?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

iPaaS Includes iPaaS (Cloud hosting) features and other advanced integration capabilities

Real Time Integration Able to integrate data in near-real time and handle movement of data from a source to target. Monitoring for changes in a data source in a non-invasive manner.

Synchronization and Replication Includes the ability to accurately catch, reflect, and correct changes in data across multiple data stores.

Data Security Includes ability to hide sensitive data by masking with special characters or anonymous information.

Data Quality Profiling and Cleansing Includes data cleansing, reconciliation, and profiling across multiple sources in batch mode.

Data Virtualization Includes ability to create views joining disparate data sources without the need for persistence.

API Management and Orchestration Includes publishing, promoting and overseeing APIs and Orchestration Services.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Batch Integration Includes ability to schedule integration processes to run on a periodic basis to control the movement of data from a source to target.

Exception Handling and Notifications Ability to catch, report, and handle exceptions; includes transaction logging and event viewing.

Administrative Features Includes basic aspects of data extraction, transformation, and loading. Administrative console and process viewing, interruption, restart, cancel, and rollback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zapier Reviews

Adrian P.

Zapier goes beyond Automation.

Likeliness to Recommend

Pros

Sheldon B.

A MUST have for every business!

Likeliness to Recommend

Pros

Paweł M.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

iPaaS

Real Time Integration

Synchronization and Replication

Data Security

Data Quality Profiling and Cleansing

Data Virtualization

API Management and Orchestration

Metadata Management

Batch Integration

Exception Handling and Notifications

Administrative Features

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Vendor Support