What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Workplace Reviews
James S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2025
Reliable virtual meeting platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The main reason behind using this platform is the quality of video and audio it provides. I appreciate it for providing outstanding services. It feels light and runs smoothly, even sometimes on a lower internet connection.
What is your favorite aspect of this product?
I have been using this meeting tool for several years, and it is playing a significant role in my life because it has become a necessity. Screen sharing is my favorite feature of Zoom, and that works flawlessly. Recording a meeting is also my favorite feature because it lets us rewatch the discussions and collect the important data.
What do you dislike most about this product?
The screen annotation tool sometimes does not work properly, but I handle it in some ways.
What recommendations would you give to someone considering this product?
It is a reliable and powerful meeting platform. You can handle large meetings and webinars in many different efficient ways.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Helen M.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2025
Perfect tool for remote appearance
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's highly intuitive and provides a freemium plan with wonderful features. Along with this, I find scalability for large webinars and end-to-end encryption security features. Zoom really stands out with high audio and video quality under minimum bandwidth.
What is your favorite aspect of this product?
This platform never seems to amaze me for being a great web and video conferencing platform. I always feel connected with my remote team members. The co-host feature enabled me to manage audit meetings with more efficiency. The end-to-end encryption feature keeps our delicate financial information secure.
What do you dislike most about this product?
It’s a complete package deal for virtual presence, so there’s nothing not to like about Zoom.
What recommendations would you give to someone considering this product?
Highly recommended, and stay connected with everyone from anywhere.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Wendy H.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2025
Remarkable collaborative platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is playing a significant role by providing effective services. The major reason for using Zoom is that it provides the best video quality and quick and smooth performance. Either I have to create or join a meeting both are very easy.
What is your favorite aspect of this product?
Zoom has been my favorite tool in every possible aspect, with a wide range of features. The screen-sharing feature made real-time collaboration quite easy. In case I am using a fresh account, it enables me to attend meetings without having to sign in. It also provides a split-screen option, whether using the app or the desktop version. It lets me download sessions and have a smooth experience. It is truly a unified platform for all.
What do you dislike most about this product?
It does require high system resources or ends up slowing down devices.
What recommendations would you give to someone considering this product?
A highly recommended video conferencing tool for whoever is looking for secure video/audio chat with docs/tasks sharing collaboratively.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Please tell us why you think this review should be flagged.
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