Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

Orlando Nahuel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Great platform

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Its "just works" reliability makes us forgive its flaws. Even in crappy hotel Wi-Fi, it maintains a better connection than Teams or Meet. The breakout rooms are the best - HR runs 20+ simultaneous sessions during onboarding. But the admin console looks like it's from 2018... IT people get headaches every time they run reports

What is your favorite aspect of this product?

Without a doubt, attention monitoring. When we discovered our offshore team was multitasking during critical scrums, productivity increased by 30%. Setting up custom keyboard shortcuts (Shift+Alt+M to mute myself without looking) is a lifesaver in back-to-back meetings. However, the mobile version urgently needs the ability to share only one browser tab, not the entire screen.

What do you dislike most about this product?

The permissions system is ridiculously basic. Any intern can reset the entire account settings (we had this happen in April with the new intern). And Zoom Fatigue is real—after four hours straight, that minimalist white background burns your eyes. Our sales team ended up buying blue-filter glasses just for the demo marathons

What recommendations would you give to someone considering this product?

If you're hosting large virtual events (50+ people), pay for the Enterprise version—the 40-minute limit on basic plans is a pain. Enable two-factor authentication FROM DAY 1 (last month, we had password-guessed people enter a finance meeting). And negotiate: If you have more than 100 licenses, the volume discounts are substantial

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sumit M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Reliable and user-friendly tool.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I find Zoom’s user-friendly interface and reliable video quality set it apart from other platforms I've used.

What is your favorite aspect of this product?

I really appreciate how stable and smooth Zoom calls are, even with many participants. The simple, clean interface makes joining and hosting meetings hassle-free.

What do you dislike most about this product?

One downside I’ve noticed is that breakout room management can sometimes be glitchy or limited. I also feel there could be more AI-powered tools to help with note-taking and meeting summaries.

What recommendations would you give to someone considering this product?

I would recommend Zoom for both small and large teams because of its scalability and ease of use. Taking the time to explore its advanced features will really enhance productivity and meeting engagement.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Caring

Allison F.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Easy to use, boring

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

Feels more professional than Google Meet

What is your favorite aspect of this product?

I like the ability to have breakout rooms

What do you dislike most about this product?

The audio quality can be poor sometimes.

What recommendations would you give to someone considering this product?

Be prepared to run into issues when using it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features
  • Wastes Time

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