


What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews

Orlando Nahuel G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Great platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its "just works" reliability makes us forgive its flaws. Even in crappy hotel Wi-Fi, it maintains a better connection than Teams or Meet. The breakout rooms are the best - HR runs 20+ simultaneous sessions during onboarding. But the admin console looks like it's from 2018... IT people get headaches every time they run reports
What is your favorite aspect of this product?
Without a doubt, attention monitoring. When we discovered our offshore team was multitasking during critical scrums, productivity increased by 30%. Setting up custom keyboard shortcuts (Shift+Alt+M to mute myself without looking) is a lifesaver in back-to-back meetings. However, the mobile version urgently needs the ability to share only one browser tab, not the entire screen.
What do you dislike most about this product?
The permissions system is ridiculously basic. Any intern can reset the entire account settings (we had this happen in April with the new intern). And Zoom Fatigue is real—after four hours straight, that minimalist white background burns your eyes. Our sales team ended up buying blue-filter glasses just for the demo marathons
What recommendations would you give to someone considering this product?
If you're hosting large virtual events (50+ people), pay for the Enterprise version—the 40-minute limit on basic plans is a pain. Enable two-factor authentication FROM DAY 1 (last month, we had password-guessed people enter a finance meeting). And negotiate: If you have more than 100 licenses, the volume discounts are substantial
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sumit M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Reliable and user-friendly tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
I find Zoom’s user-friendly interface and reliable video quality set it apart from other platforms I've used.
What is your favorite aspect of this product?
I really appreciate how stable and smooth Zoom calls are, even with many participants. The simple, clean interface makes joining and hosting meetings hassle-free.
What do you dislike most about this product?
One downside I’ve noticed is that breakout room management can sometimes be glitchy or limited. I also feel there could be more AI-powered tools to help with note-taking and meeting summaries.
What recommendations would you give to someone considering this product?
I would recommend Zoom for both small and large teams because of its scalability and ease of use. Taking the time to explore its advanced features will really enhance productivity and meeting engagement.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
Allison F.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2025
Easy to use, boring
Likeliness to Recommend
What differentiates Zoom from other similar products?
Feels more professional than Google Meet
What is your favorite aspect of this product?
I like the ability to have breakout rooms
What do you dislike most about this product?
The audio quality can be poor sometimes.
What recommendations would you give to someone considering this product?
Be prepared to run into issues when using it
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features
- Wastes Time
Please tell us why you think this review should be flagged.
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