Emotional Footprint Awards 2024
Emergency Notification
SoftwareReviews names Omnilert, Crises Control, Rave Alert, and InformaCast as Emergency Notification Emotional Footprint Award Winners.
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Emergency Notification
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Omnilert
Omnilert
Founded in 2004, Omnilert was the first company to establish the emergency mass notification market. It continues to be an innovation leader and the most trusted partner to over 2,500 customers across diverse industries. Omnilert offers the broadest array of solutions, spanning prevention, notification, engagement, and incident management, as well as the most comprehensive multi-channel communications. Uniquely, the organization employs automation and next generation artificial intelligence to expedite emergency response and enable detection and visualization of critical incidents.
8.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Crises Control
Crises Control
Crises Control helps organisations keep lines of communication open during emergencies, by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the minute notifications to users, minimising the impact to peoples safety, damage to the environment and the organisation. Crises Control has cloud locations across the globe and the platform can be accessed via your desktop, tablet or cell phone.
8.3
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Motorola Solutions
Rave Alert
Powered by a web-based platform, and using multiple communication channels, Rave Alert can quickly and simultaneously alert an entire database to the risk of danger – or send targeted messages to groups within the database – from any Internet-connected device. This system of emergency mass notification for business also supports two-way communication. This means that Rave Alert can be used as a point of contact when an emergency situation is in progress or when an employee wishes to respond to a request for assistance.
8.2
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Singlewire Software
InformaCast
Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.
7.9
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Alert Media Inc
AlertMedia Mass Notification
AlertMedia's scalable, cloud-based platform and flexible API allow organizations to seamlessly send and receive notifications from anywhere, at any time, using any device and any communication channel.
7.1
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Finalsite school
Messages XR
Our mass notifications solution, Messages XR, makes it easy to send emails, texts, voice calls, mobile app notifications, website alerts — and translate — all from one place.
6.8
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Honeywell International Inc.
Honeywell Instant Alert Plus
In an emergency, direct communication with multiple audiences can make the difference between a minor event and a major crisis. Honeywell Instant Alert and Instant Alert Plus are customizable, cloud-based emergency and mass notification systems that provide a seamless solution. Whether you need to reach people in an emergency or for routine communication, you can contact them quickly with one controlled message.
6.3
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Copp Integrated Systems
Copp Mass Notification Systems
Copp’s emergency and mass notification systems are designed to help you get messages where and when they are needed most. This system can even utilize your existing infrastructure, such as voice systems, LED signage, and LAN networks.
6.3
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Everbridge
Everbridge Mass Notification
Mass Notification prioritizes ease-of-use, allowing users at all levels to quickly and easily send emergency communications through the most intuitive user interface on the market. Providing a secure, scalable, and reliable emergency management application, Everbridge Mass Notification with Incident Communications enables enterprises and governmental entities to send notifications to individuals or groups to keep them informed before, during and after critical events.
6.2
CX Score
CX
Score
+67
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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