BA Insight Logo
BA Insight Logo
Upland Software, Inc.

BA Insight

Composite Score
7.6 /10
CX Score
8.3 /10
Category
BA Insight
7.6 /10

What is BA Insight?

Web-like, advanced search that delivers relevant, personalized, and actionable results. Organizations have more data than ever spread across both on-premises and cloud systems, making it challenging and frustrating for employees to quickly find relevant information. That’s where BA Insight’s powerful enterprise search solution comes in.

Company Details


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BA Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BA Insight?

0% Negative
5% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 74

Advanced/Faceted search

84

Multi Format Support

79

User interface for search/retrieval

78

Processing and Indexing

76

Content Aggregation

75

Synonyms and Stemming

74

Content Analytics

73

Results Sorting

72

Search Query Parsers

70

Optical Character Recognition

69

AI/Machine Learning

67

Vendor Capability Ratings

Average 70

Ease of Implementation

80

Vendor Support

80

Usability and Intuitiveness

75

Ease of IT Administration

71

Breadth of Features

70

Ease of Data Integration

69

Business Value Created

69

Quality of Features

68

Product Strategy and Rate of Improvement

67

Ease of Customization

65

Availability and Quality of Training

58

BA Insight Reviews

Ramya K.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Powerful Search and Integration

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

BA Insight differentiates itself with its advanced enterprise search capabilities, seamless integration with various content management systems, and strong AI-driven analytics that enhance search relevance and user experience across large datasets.

What is your favorite aspect of this product?

My favorite aspect of BA Insight is its powerful enterprise search functionality, which allows users to quickly find relevant information across multiple content sources with high accuracy and efficiency.

What do you dislike most about this product?

What I dislike most about BA Insight is that initial setup and configuration can be time-consuming, especially when integrating with multiple content sources, requiring a deep understanding of the platform.

What recommendations would you give to someone considering this product?

I recommend thoroughly testing the integrations during the trial phase and ensuring you have the necessary resources for the setup and configuration process, as it can be complex but essential for maximizing the platform’s potential.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Venkatesh B.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Powerful and Versatile Tool for Enterprise Search.

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

BA Insight stands out from other similar products due to its advanced integration capabilities, AI-powered search features, and comprehensive support for multi-format content. It enables seamless content aggregation, indexing, and sophisticated query parsing, delivering highly relevant and personalized search results. Additionally, its strong focus on enterprise-level scalability and customization allows organizations to tailor the solution to their specific needs, setting it apart in terms of both functionality and flexibility.

What is your favorite aspect of this product?

My favorite aspect of BA Insight is its powerful AI-driven search capabilities, which deliver highly accurate and relevant search results. The ability to aggregate and index content from multiple sources, combined with advanced features like synonyms and stemming, makes it a versatile tool for improving search efficiency and user experience across an enterprise.

What do you dislike most about this product?

What I dislike most about BA Insight is that its initial setup and integration can be complex, requiring significant time and resources to fully align with existing systems. While the product offers powerful features, the learning curve for some users can be steep, which might affect adoption across teams.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization’s needs and ensuring that BA Insight’s capabilities align with your goals, especially if you need robust AI-powered search and content integration. Be prepared for an initial learning curve and potential setup complexity, but the product’s flexibility and scalability make it a great long-term investment. Additionally, ensure your team is trained to fully leverage the platform’s features for optimal results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sai Prasad A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Powerful and Efficient Search with Robust Features

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

BA Insight differentiates itself from other similar products by offering a highly customizable search experience that integrates seamlessly with various enterprise systems, allowing businesses to search and retrieve data from multiple sources effortlessly. Its ability to handle complex content indexing and advanced search features like faceted search, AI-driven enhancements, and synonym recognition makes it stand out. Additionally, BA Insight’s focus on integrating with existing business tools and its user-friendly interface provides a streamlined experience for users across organizations.

What is your favorite aspect of this product?

My favorite aspect of BA Insight is its advanced search and content indexing capabilities. The platform excels in aggregating and organizing content from multiple sources, making it easy to find relevant information quickly. The integration of AI and machine learning to improve search results over time adds even more value, ensuring that searches are not only accurate but also continually refined.

What do you dislike most about this product?

What I dislike most about BA Insight is that certain advanced customization features can be difficult to configure for users without technical expertise. While the platform is powerful, some of the more intricate customization options may require additional support or time to fully implement, which could be challenging for non-technical teams.

What recommendations would you give to someone considering this product?

I recommend BA Insight for organizations looking for a robust search solution with powerful content indexing and AI capabilities. It’s a great choice for companies with complex data needs and those seeking to integrate search functionalities across multiple systems. However, be prepared to invest time in training and possibly seek technical support if you plan to heavily customize the platform. Leverage its strong reporting and analytics features to get the most out of your investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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