What is BenchmarkONE?

Simple, yet elegantly intelligent, BenchmarkONE (formerly Hatchbuck) automates your sales and marketing efforts overnight. Turn emails into conversations, website visitors into handshakes, and customers into raving fans with all-in-one sales & marketing software.

Company Details


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Awards & Recognition

BenchmarkONE won the following awards in the Marketing Platforms - Midmarket category

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BenchmarkONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BenchmarkONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

79 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BenchmarkONE?

0% Negative
10% Neutral
90% Positive

Pros

  • Reliable
  • Includes Product Enhancements
  • Appreciates Incumbent Status
  • Continually Improving Product

Feature Ratings

Average 77

Advanced Campaign Management

86

Marketing Analytics

84

Email Marketing Automation

80

Marketing Workflow Management

79

Marketing Operations Management

79

Community Marketing Management

75

Marketing Asset Management

74

Advanced Data Segmentation

71

Social Media Marketing Management

66

Multi Channel Integration

65

Mobile Marketing Management

52

Vendor Capability Ratings

Average 78

Ease of Data Integration

89

Business Value Created

88

Usability and Intuitiveness

87

Ease of Implementation

84

Ease of IT Administration

81

Vendor Support

79

Breadth of Features

73

Quality of Features

72

Availability and Quality of Training

70

Ease of Customization

68

Product Strategy and Rate of Improvement

65

BenchmarkONE Reviews

Greg F.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

A BenchmarkOne user for 10+ years and love it!

Likeliness to Recommend

10 /10

What differentiates BenchmarkONE from other similar products?

We've used BenchmarkOne for 10+ years (formerly it was Hatchbuck). We love the platform and all of the capabilities that you find with much more expensive systems and have integrated it into all of our marketing.

What is your favorite aspect of this product?

Easy to use.

What do you dislike most about this product?

Forms could use a facelift to make it more mobile-friendly, but they do work sufficiently.

What recommendations would you give to someone considering this product?

Try if for 30 days and you'll love it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Patti P.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2025

Easy to implement. Immediate ROI.

Likeliness to Recommend

8 /10

What differentiates BenchmarkONE from other similar products?

Ease of use. Cost.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Lack of flexibility

What recommendations would you give to someone considering this product?

None for now

Pros

  • Helps Innovate
  • Over Delivered
  • Includes Product Enhancements
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2023

Features don’t disappoint. User friendly. Good CSR

Likeliness to Recommend

10 /10

Pros

  • Saves Time
  • Helps Innovate
  • Effective Service
  • Appreciates Incumbent Status