BigCommerce Logo Award Winner Product Badge
BigCommerce Logo Award Winner Product Badge
BigCommerce Pty. Ltd

BigCommerce

Composite Score
8.5 /10
CX Score
8.7 /10
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Claim Software
Category
BigCommerce
8.5 /10

What is BigCommerce?

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

Company Details

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Awards & Recognition

BigCommerce won the following awards in the B2C eCommerce category

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BigCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigCommerce?

1% Negative
12% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Altruistic
  • Security Protects

Feature Ratings

Average 79

Order Portal

84

Payment Processing

82

Content Localization

80

Order Management

80

Catalog Management

80

Reporting and Analytics

79

Content Management

78

Retargeting Capabilities

78

Microsite Management

76

Predictive Recommendations

74

Integrated Search

73

Vendor Capability Ratings

Average 80

Ease of Implementation

82

Business Value Created

82

Usability and Intuitiveness

81

Quality of Features

80

Ease of Data Integration

79

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Ease of Customization

78

Availability and Quality of Training

75

BigCommerce Reviews

Alex-Kel S.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

A Robust Ecommerce Platform with Scalability.

Likeliness to Recommend

10 /10

What differentiates BigCommerce from other similar products?

BigCommerce’s advantage over the other shopping carts is that it has extensive B2B features that are very useful for both B2B and B2C businesses. It provides sophisticated features like customer-driven pricing, branded catalogs, and quote engine. This enables businesses to build custom experiences for their B2B customers without the need of a different platform, which will reduce costs and gives a single view into managing B2B and B2C sales channels.

What is your favorite aspect of this product?

BigCommerce’s multi-channel selling is my favorite part of the product. It works perfectly with online marketplaces, social media platforms and even POS devices. This omnichannel strategy allows merchants to be present everywhere, and sell where customers prefer to buy. The possibility to control inventory, orders, and customer information in a single dashboard regardless of the source of the sale is priceless for enterprises that seek a common brand experience and a unified presence.

What do you dislike most about this product?

The only bad thing about BigCommerce is the limited design options in the built-in theme editor. Although the platform comes with various professionally designed themes, you won’t be able to customize the themes beyond basic color and font settings without having some knowledge of programming. This restriction can be limiting for merchants that need to design a special brand identity or modify layout features without having to develop custom code or employ a designer.

What recommendations would you give to someone considering this product?

For any companies thinking about BigCommerce, I strongly advise to fully assess your scalability requirements over the long term. BigCommerce is a perfect solution for high-volume sales and product catalogs, making it a great option for a growing company or one looking to scale up rapidly. If you’re a small business with a narrow product line and no long-term expansion, you might be a bit blindsided by all the high-level features offered by BigCommerce.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sajin T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Ease of use

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

Scalability: Accommodates businesses of any size, capable of handling large volumes and extensive product catalogs. Built-in Features: Includes a wide range of features out-of-the-box, minimizing the need for third-party apps. Flexible Customization: Offers extensive customization options through its theme editor and custom scripts. Performance and Security: Ensures high performance and security with integrated SSL and PCI compliance. Multi-Channel Integration: Easily connects with various sales channels such as social media and online marketplaces.

What is your favorite aspect of this product?

Its extensive built-in features are a major highlight, offering a wealth of functionality right from the start. This means businesses can bypass the complexity of integrating multiple third-party apps for tasks like SEO, multi-channel selling, and advanced reporting. This integrated approach simplifies operations and allows businesses to concentrate on growth rather than juggling various tools.

What do you dislike most about this product?

It is complex for beginners

What recommendations would you give to someone considering this product?

Evaluate the needs and if big commerce aligns with your expectations, give it a try

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Niraj s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Amazing product

Likeliness to Recommend

9 /10

What differentiates BigCommerce from other similar products?

It comes with the built-in tools for marketing analytics, for sales channels and integrations, BigCommerce offers a complete solution for businesses of all sizes.

What is your favorite aspect of this product?

The favorite aspect is its flexibility and scalability.

What do you dislike most about this product?

One aspect i dislike about it is the complexity of its interface for new users.

What recommendations would you give to someone considering this product?

Only one thing "Just GO for it'

Pros

  • Reliable
  • Unique Features
  • Caring
  • Client Friendly Policies

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