Bitwarden Customer Reviews 2025 | Password Management

Bitwarden

Composite Score

9.0 /10

CX Score

9.3 /10

189 Reviews Write a Review

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What is Bitwarden?

With an open source, end-to-end encrypted approach to password management, Bitwarden empowers enterprises and individuals to securely store and share sensitive data. Accessible from any location, on any device, Bitwarden can be deployed in cloud-based and on-premise environments. Strengthen your security with MFA, vault health reports, enterprise policies, and event logs. SSO, SCIM, and directory service integrations make it easy to integrate Bitwarden into your enterprise environment.

Company Details

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Awards & Recognition

Bitwarden won the following awards in the Password Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Bitwarden Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitwarden.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitwarden?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Trustworthy
Fair
Enables Productivity

Feature Ratings

Average 87

Credential Management

AD/LDAP Sync

Password Generator

Access From Multiple Devices

Encryption and Decryption

Work and Personal

Autosave and Autofill

Vault for Each User

Policy Engine and Enforcements

Multi-Factor Authentication (MFA)

Dashboard

Vendor Capability Ratings

Average 85

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Bitwarden Screenshots

Bitwarden Videos

Bitwarden Reviews

Anna A.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

No more word doc!

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

More secure, nice auto fill feature!

What is your favorite aspect of this product?

It took me less than 10 minutes to do the initial set up and I just add each website as I use it now.

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

If you are needing to switch from manually storing all your passwords, this is much more secure and makes logging in so easy. They give you very clear instructions on how to set up, you don't even need to be tech savvy.

Pros

Efficient Service
Effective Service
Respectful
Fair

Sarah C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Secure and Transparent Password Manager

Likeliness to Recommend

8 /10

What differentiates Bitwarden from other similar products?

Bitwarden is different from other platforms in many ways. First of all, it’s a secure, open-source password manager trusted by all, it offers end-to-end encryption, cross-platform accessibility, and a transparent development model-making it a favorite in the market. Another most valuable differentiator is its zero-knowledge encryption model and open-source architecture.

What is your favorite aspect of this product?

I like Bitwarden’s powerful features. It offers cross-platform accessibility with many major applications and browsers, which has been very useful for me. It aligns with my every device perfectly and offers fast syncing between them. The self-host option and customization facilities, along with its open APIs and admin tools, are another major strength.

What do you dislike most about this product?

At the initial stages, it is a bit overwhelming to understand its certain security functions. Other than this, it is highly reliable.

What recommendations would you give to someone considering this product?

Bitwarden offers security, flexibility, and incredible value. Whether you are using it individually or for business purposes, it fits in best with your specific workflow.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Andrea B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Bitwarden is a wonderful security product

Likeliness to Recommend

10 /10

What differentiates Bitwarden from other similar products?

It’s ease of use

What is your favorite aspect of this product?

The possibility to send encrypted text or files

What do you dislike most about this product?

Sometimes autofill does not works properly

What recommendations would you give to someone considering this product?

Fix issues with autofill

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Bitwarden

What is Bitwarden?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Bitwarden Ratings

90 Likeliness to Recommend

99 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Bitwarden?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Vault for Each User Each user has access to their own password vault.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Bitwarden Screenshots

Unlimited Devices

Streamline User Onboarding

Access Management

Event Logs

Password Generator

Bitwarden Send

SSO Integration

Username Generator

Multiple Client Options

Vault Health Reports

Bitwarden Videos

Bitwarden for Business in 60 Seconds

Bitwarden: The trusted solution for business security

Bitwarden Password Security: At work, at home, on the go!

Bitwarden Reviews

Anna A.

No more word doc!

Likeliness to Recommend

Pros

Sarah C.

Secure and Transparent Password Manager

Likeliness to Recommend

Pros

Andrea B.

Bitwarden is a wonderful security product

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

AD/LDAP Sync

Password Generator

Access From Multiple Devices

Encryption and Decryption

Work and Personal

Autosave and Autofill

Vault for Each User

Policy Engine and Enforcements

Multi-Factor Authentication (MFA)

Dashboard

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization