What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
91 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Reliable
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Outbound
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Campaign Execution
Social Post Archival
Dashboards and Visualization
Social Asset Management
Social Response Management
Contextual Analysis
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Business Value Created
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Buffer Reviews
Margaret T.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Dec 2024
Easy to manage social media with Buffer
Likeliness to Recommend
What differentiates Buffer from other similar products?
It covers high range of social media platforms instead of demanding external support to deal to multiple channels. Without conventional intervention, we can schedule our content by available scheduling features.
What is your favorite aspect of this product?
It is all in one social media management platform. The collaboration features guides us a lot in managing our team work in real-time. The browser extension makes it easy for me to add my post in buffer queue straight from websites. Its customer support team is very supportive and give instant response to our queries.
What do you dislike most about this product?
I have not faced anything inappropriate in this tool everything is going perfectly. I just felt it offers limited automation options and it must work on enhancing the automation features.
What recommendations would you give to someone considering this product?
The buffer’s browser extension is extensive in its functioning, making the curation of post easier. It has seamless integration with third parties to enhance itself.
Pros
- Continually Improving Product
- Effective Service
- Fair
- Altruistic
Please tell us why you think this review should be flagged.
Gemma J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Perfect for the Minimalist Marketer
Likeliness to Recommend
What differentiates Buffer from other similar products?
Unlike some overly complex tools, Buffer strips it back to basics, focusing purely on scheduling and analytics without overwhelming you with features you might not need.
What is your favorite aspect of this product?
I’ve set up posts for weeks ahead during busy campaign periods, and it’s been a lifesaver.
What do you dislike most about this product?
if you’re looking for deeper data, like engagement trends over time, you’ll need another tool to fill the gaps.
What recommendations would you give to someone considering this product?
if you’re managing a lean social media team or handling clients with straightforward needs. Then, integrate a robust analytics tool if you need deeper data.
Pros
- Client Friendly Policies
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Harshali R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Helps to business Grow Over Social Media
Likeliness to Recommend
What differentiates Buffer from other similar products?
I can easily integrate my social media channels in Buffer and take seconds to schedule the posts. I can track the impression and reach with the analytical features of this tool.
What is your favorite aspect of this product?
Very simple interface to scheduling posts make my work easy and save time.
What do you dislike most about this product?
Nothing in mind any negative points.
What recommendations would you give to someone considering this product?
Effective tool to manage social media and affordable also.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
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