commercetools Customer Reviews 2024

commercetools

Composite Score

7.0 /10

CX Score

7.3 /10

28 Reviews Write a Review

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What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

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commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative

0% Neutral

97% Positive

Pros

Helps Innovate
Enables Productivity
Respectful
Reliable

Cons

Under Delivered

Feature Ratings

Average 73

Order Portal

Payment Processing

Microsite Management

Order Management

Catalog Management

Content Localization

Reporting and Analytics

Retargeting Capabilities

Integrated Search

Content Management

Predictive Recommendations

Vendor Capability Ratings

Average 76

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training

Also Featured in...

B2B eCommerce

Score 7.1

View commercetools in this category (opens in a new tab)

commercetools Reviews

Sarah c.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Good headless commerce solution

Likeliness to Recommend

7 /10

What differentiates commercetools from other similar products?

Good headless commerce capabilities

What is your favorite aspect of this product?

Customization and integrations

What do you dislike most about this product?

Difficult to export data

What recommendations would you give to someone considering this product?

Good commerce solution but will take time to configure integrations

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Amazing Product.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohsin S.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Best Commerce Support for Professionals

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

Commercetools enables an improved learning curve, easy approach, smooth navigation, and easy customization for you. Therefore, you get to explore the real-time implementation method here and it would be helpful for all sorts of projects.

What is your favorite aspect of this product?

The most appealing feature about Commercetools software is that you can learn its working in a day. Surprising, right? But, yes it’s true and the software comes with a complete user guide that works like magic. You can manage navigation, inventory, marketing, and all using this tool. Thus, it is very flexible to use for all and there will be no hassle in installing on any system.

What do you dislike most about this product?

So, when it comes to the drawbacks then, there are few which should be exempted in the new version for better working. Some coding commands should be executed to run some important function and you can get the details while performing any task.

What recommendations would you give to someone considering this product?

Overall, it is the best digital marketing tool to increase the growth of all-sized establishments. You can easily deploy this one and can implement various commands with a smooth approach.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

commercetools

What is commercetools?

Company Details

Book a Free Demo Today!

Awards & Recognition

commercetools Ratings

82 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love commercetools?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Management Includes collaboration, check-in/check-out, and version control.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

commercetools Reviews

Sarah c.

Good headless commerce solution

Likeliness to Recommend

Pros

Amazing Product.

Likeliness to Recommend

Pros

Mohsin S.

Best Commerce Support for Professionals

Likeliness to Recommend

Pros

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Feature Ratings

Order Portal

Payment Processing

Microsite Management

Order Management

Catalog Management

Content Localization

Reporting and Analytics

Retargeting Capabilities

Integrated Search

Content Management

Predictive Recommendations

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Vendor Support

Ease of Customization

Breadth of Features

Availability and Quality of Training