Firstup Customer Reviews 2024

Firstup

Composite Score

8.0 /10

CX Score

8.5 /10

29 Reviews Write a Review

Claim Software

What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details

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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative

4% Neutral

96% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 81

Emergency Notification

Mobile

Intranet

Surveys and Polling

Newsletter Creation

Instant Messaging

Rewards Recognition

News Feeds, Alerts & Notifications

Single Sign-On (SSO)

Application Integration

Employee Directory

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Business Value Created

Firstup Reviews

Viviana B.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Firstup Accelerates Safety Through Engagement

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

The AI behind Firstup’s content suggestions to create compelling safety messages. Microlearning is its approach: complex protocols are chunked into manageable chunks for the platform. An interactive quiz lets users understand critical safety information and has analytics built-in to help track engagement and completion rate.

What is your favorite aspect of this product?

With the mobile responsive design, your content is accessible on any device, and the automated content scheduling keeps safety communication consistent.

What do you dislike most about this product?

While the templates are useful, they’d be more specific to the industry options. Since the platform can be lagging from the number of video uploads, or the reporting can be customizing another metric of safety.

What recommendations would you give to someone considering this product?

Our safety culture has changed starting with the implementation of Firstup. Since we have introduced interactive safety briefings through the platform, we’ve seen a 40% increase in safety protocol compliance.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Kanishka T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use and great features

Likeliness to Recommend

6 /10

What differentiates Firstup from other similar products?

Easy to use and good interface

What is your favorite aspect of this product?

Good connectivity all over

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Its a very good and easy to use product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oscar G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Increases meeting efficiency

Likeliness to Recommend

9 /10

What differentiates Firstup from other similar products?

Firstup differentiates itself through its ease of use, variety of features and focus on user experience. Compared to other programs, Firstup stands out for its focus on interactivity and personalization, which makes it ideal for our organization. The gamification system motivates employees to actively participate and rewards their commitment with incentives such as badges and points.

What is your favorite aspect of this product?

What I like most is that it can be used for brainstorming meetings, training sessions and virtual events, significantly improves employee participation in meetings and facilitates internal communication and collaboration

What do you dislike most about this product?

May be less appropriate for informal meetings or small groups where face-to-face interaction is preferable.

What recommendations would you give to someone considering this product?

Firstup is a valuable tool for improving participation and collaboration in internal meetings, with unique features that set it apart from other similar programs. If you are looking to liven up your meetings and foster collaboration in your organization, Firstup is an excellent option to consider.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Firstup

What is Firstup?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Firstup Ratings

84 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Firstup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Surveys and Polling Ability to survey employees and gather feedback.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Instant Messaging Real-time, text-based communication between two or more people

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Firstup Reviews

Viviana B.

Firstup Accelerates Safety Through Engagement

Likeliness to Recommend

Pros

Kanishka T.

Easy to use and great features

Likeliness to Recommend

Pros

Oscar G.

Increases meeting efficiency

Likeliness to Recommend

Pros

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Feature Ratings

Emergency Notification

Mobile

Intranet

Surveys and Polling

Newsletter Creation

Instant Messaging

Rewards Recognition

News Feeds, Alerts & Notifications

Single Sign-On (SSO)

Application Integration

Employee Directory

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Business Value Created