Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
9.0 /10
CX Score
9.2 /10
Gong
9.0 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 85

Call Recording

90

Call Analytics

87

Role-Based Access

87

Manager Annotation and Feedback

86

Artificial Intelligence Engine

86

Application Integration

85

Dashboards and Reporting

84

Mobile Support

84

Conversation Coaching

83

Pipeline Visibility

83

Audio Transcription

82

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Usability and Intuitiveness

86

Ease of IT Administration

85

Ease of Data Integration

84

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

83

Ease of Customization

81

Vendor Support

81

Gong Reviews

Charis d.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Gong for Go-to-Market Teams

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong is a leading Revenue Intelligence platform that captures, transcribes, and analyzes customer interactions to deliver actionable insights for sales, marketing, and customer success.

What is your favorite aspect of this product?

Gong analyzes actual sales calls, emails, and meetings to provide insights that are grounded in reality. Its AI-powered transaction is favorable for accuracy and context recognition even in multiple speakers. Its clean, modern design makes it easy for us to use without a steep learning curve. It enables us to track specific phrases or themes automatically. For me, it is delivering satisfying services.

What do you dislike most about this product?

There should be more flexibility in building custom reports or adjusting visualizations. Along with this, transcription may occasionally misinterpret speech in heavily accented or low-quality audio environments. These voids should be filled for a better working experience.

What recommendations would you give to someone considering this product?

Set up standardized talk tracks, objection handling criteria, and KPIs. Use Gong to benchmark top reps and create tailored feedback loops for others. It is an excellent tool for tracking keywords and topics.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

CA Varsha Kailash G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Its like my PA in every call never misses anything

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Simplicity of the tool and the yet gives the trendy vibe as a part of tech - we love to have trendy features in our tools

What is your favorite aspect of this product?

Email follow-up . I dont need to do any thing once the call ends

What do you dislike most about this product?

Nothing as such - it has never put me in trouble

What recommendations would you give to someone considering this product?

Use it for sales - very helpful as we are in back to back meetings

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Over Delivered

Allison K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Leveraging Gong in Field Enablement

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Ease of use, good interface, easily searchable. Most advanced feature set

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Sometimes hard to find things, filters don't stick, things could be more organised.

What recommendations would you give to someone considering this product?

Think about roll out and adoption. Have clear internal business owners, keep the libraries organised, make it a part of your company DNA

Pros

  • Respectful
  • Fair
  • Friendly Negotiation
  • Helps Innovate

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