Google

Google Cloud

Composite Score

9.0 /10

CX Score

9.3 /10

506 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Awards & Recognition

Google Cloud won the following awards in the Cloud Infrastructure as a Service category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

8 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

10 Top Rated Features

2023

Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Feature Ratings

Average 84

Access Management

Cloud Integration

Data Migration

Cloud Backup

Load Balancing

Analytics and Reporting

Systems Performance Management

Capacity Management

Multi Cloud Management

Workflow Management

Regulatory Compliance

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Google Cloud Reviews

NIKKI ..

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful Cloud Solution with a Complex Interface.

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Google Cloud Platform (GCP) differentiates itself through its strong focus on big data analytics with tools like BigQuery, enabling high-speed data processing. It excels in machine learning capabilities with services like Vertex AI, simplifying model development and deployment. GCP supports open-source technologies and multi-cloud environments, providing flexibility for businesses. Its customizable virtual machines and fully managed databases reduce maintenance overhead. Additionally, GCP offers a competitive pay-as-you-go pricing model and robust security features, enhancing its appeal to organizations.

What is your favorite aspect of this product?

My favorite aspect of Google Cloud Platform is its powerful data analytics capabilities, particularly with BigQuery, which allows for fast and efficient querying of large datasets. I also appreciate the seamless integration of machine learning tools like Vertex AI, making it easier to develop and deploy AI models. The platform’s support for open-source technologies and multi-cloud strategies provides flexibility and avoids vendor lock-in. Additionally, its customizable virtual machines cater to diverse workloads and requirements. Finally, the competitive pricing model makes it accessible for businesses of all sizes.

What do you dislike most about this product?

One of the main drawbacks of Google Cloud Platform is its complexity, which can create a steep learning curve for new users. The extensive documentation and numerous services may be overwhelming to navigate. Some features are perceived as less mature compared to competitors like AWS or Azure, particularly in certain enterprise scenarios. The billing structure can also be confusing, leading to unexpected costs if not carefully monitored. Lastly, while GCP's customer support has improved, some users still find it lacking compared to other cloud providers.

What recommendations would you give to someone considering this product?

I recommend starting with the free tier to familiarize yourself with Google Cloud Platform's services without incurring costs. Take advantage of the extensive documentation and online tutorials to build a solid understanding of the platform. Consider leveraging Google’s training resources and certification programs to enhance your skills. Be mindful of the billing structure by setting up budget alerts to avoid unexpected charges. Finally, join community forums or user groups to share experiences and gain insights from other GCP users.

Pros

Transparent
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Aarif S.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

"A Complete tool for present day businesses."

Likeliness to Recommend

10 /10

What differentiates Google Cloud from other similar products?

The best aspect of cloud computing that I can sense is networking and traffic management.

What is your favorite aspect of this product?

Google Cloud has been fantastic for me. I appreciate that I can access my files from any location with an internet connection.

What do you dislike most about this product?

They should work to maximize their features and reduce their expenses.

What recommendations would you give to someone considering this product?

One piece of recommendation for all cloud users and businesses: use numerous clouds based on the features of your products rather than depending just on one.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nkami-Eval E.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

easy to use but pricey

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

data, speed, sustainability

What is your favorite aspect of this product?

it is scalable, innovative and reliable

What do you dislike most about this product?

pricing, limitation, complexity

What recommendations would you give to someone considering this product?

it is worth the hype

Pros

Inspires Innovation
Respectful
Client's Interest First
Appreciates Incumbent Status

Google Cloud

What is Google Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Cloud Ratings

90 Likeliness to Recommend

98 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Management Includes social sign-on, external authorization, and fraud detection.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Data Migration The ability to select and extract data from one storage system to another

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Load Balancing Allows distribution of workloads across multiple computing resources.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Multi Cloud Management Includes multiple cloud computing services, file transfers, and security guarantee.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Cloud Reviews

NIKKI ..

Powerful Cloud Solution with a Complex Interface.

Likeliness to Recommend

Pros

Aarif S.

"A Complete tool for present day businesses."

Likeliness to Recommend

Pros

Nkami-Eval E.

easy to use but pricey

Likeliness to Recommend

Pros

Most Popular Google Cloud Comparisons

Amazon EC2

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Alibaba Cloud

1
Since last award

Feature Ratings

Access Management

Cloud Integration

Data Migration

Cloud Backup

Load Balancing

Analytics and Reporting

Systems Performance Management

Capacity Management

Multi Cloud Management

Workflow Management

Regulatory Compliance

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support