

What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Friendly Negotiation
- Enables Productivity
- Trustworthy
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Integration With CRM
Learning and Adaptability
Multi-channel
Leads Generation
Knowledgebase
Scheduled Availability
Personalized Service
Natural Language Processing
Translation
Application Programming Interface
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Vendor Support
Ease of Customization
Usability and Intuitiveness
Hubspot Live Chat Reviews

Mohammed N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
Great tool to address customer incidents
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
It helped me a lot to get me some troubleshooting steps as an AI. It also helps to route the support incidents to the correct teams.
What is your favorite aspect of this product?
That it's fully linked into CRM. As if every chat becomes a part of customer records easily
What do you dislike most about this product?
That's sometimes it feels a bit limited when compared to other standalone chat bots. Limited customization options .
What recommendations would you give to someone considering this product?
Evaluate the needs first, like thinking about how many chat volumes do you get and if you want a basic chat tool, this one's for you
Pros
- Transparent
- Helps Innovate
- Acts with Integrity
- Client's Interest First
Please tell us why you think this review should be flagged.

Ankit S.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2025
HubSpot Live Chat Review
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Built-in meeting scheduling, lets visitors book appointments directly via chat.
What is your favorite aspect of this product?
All interactions are logged in one place, giving sales, marketing, and support teams a single source of truth.
What do you dislike most about this product?
Bots and routing rules aren’t as sophisticated as some other tools.
What recommendations would you give to someone considering this product?
Nothing as of now
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Helps Innovate
Please tell us why you think this review should be flagged.

Alex N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2025
Nice innovation used right away,. Customers loved.
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
It was early for this technology and it integrates right with the CRM and Marketing data so you can see what Chats a Contact made over time. You don't have to go to another application to see this. It's very well supported and it works well both on HubSpot Landing Pages and as an add on to Web pages from other platforms like WordPress. I would implement it again very readily. HubSpot Live Chat stands out for its ease of implementation, letting you connect with visitors instantly. Unlike Later's tools, HubSpot’s chat integrates seamlessly with your CRM, so you can track leads and conversations effortlessly—all without complex setup. Happy !!!
What is your favorite aspect of this product?
How easy it was to implement and how quickly our Customers engaged with it. The best thing - about HubSpot Chat is how seamlessly it fits into your marketing and CRM workflows. It’s easily set up and connects directly to your contact database, so every chat adds value to your pipeline. You can personalize messages, automate common responses, and even qualify leads right from the chat window. Plus, it’s all in one place—no jumping between platforms. It saves so much time and keeps things organized, making it easier to focus on building real lasting connections with prospects and customers. It’s like having a helpful assistant always on duty!!
What do you dislike most about this product?
I don't dislike anything about it.
What recommendations would you give to someone considering this product?
Have a plan. Know what your use cases are before you implement, map out the process where Chat fits in, and test it thoroughly before golive. Get HubSpot Support to watch over you as you implement and keep good documentation on how it works. Likely you will be leveraging Chat on many landing pages, both in HubSpot and other places, if you find it helpful. Train Customer Support on what it does and have them observe it in action on a web page.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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