HubSpot

Hubspot Live Chat

8.0 /10

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

Company Details

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

88 Likeliness to Recommend

90 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

13% Neutral

87% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 86

Translation

Workflow Processing

Multi-channel

Learning and Adaptability

Integration With CRM

Scheduled Availability

Personalized Service

Leads Generation

Knowledgebase

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Average 79

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Hubspot Live Chat Reviews

Shahzad M.

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great for growing businesses, but the pricing can

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

HubSpot Live Chat stands out with its seamless integration into the broader HubSpot CRM ecosystem, offering built-in automation, lead tracking, and personalized chat experiences without requiring third-party tools, making it ideal for businesses already using HubSpot’s suite.

What is your favorite aspect of this product?

My favorite aspect of HubSpot Live Chat is its deep integration with HubSpot CRM, allowing real-time conversations to be instantly connected to customer data for personalized, seamless interactions and follow-ups.

What do you dislike most about this product?

What I dislike most about HubSpot Live Chat is that its advanced features, like deeper customization and automation, can become expensive, especially for businesses needing more robust capabilities beyond the basic free version.

What recommendations would you give to someone considering this product?

I recommend evaluating your specific business needs and budget before committing. Take advantage of the free trial to explore the features, and consider how well it integrates with your existing tools. Additionally, assess the potential for scaling, as costs can increase with more advanced features.

Pros

Trustworthy
Inspires Innovation
Saves Time
Over Delivered

Avinash G.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use and good service for development

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

Fast response and real time processing for development

What is your favorite aspect of this product?

The sales and coustomer services I really like that services

What do you dislike most about this product?

Nothing to dislike but pricing factor mat occur but it's okay will using for development

What recommendations would you give to someone considering this product?

I'll share to all my colleagues to use it once

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aakash S.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Hubspot chatbot

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

It integrates well with other hubspot ecosystem.

What is your favorite aspect of this product?

Smooth integration with other hubspot ecosystem and the UI of chatbot

What do you dislike most about this product?

More policy oriented feature and internal alerts could be great.

What recommendations would you give to someone considering this product?

If you are using hubspot crm you should try the hub spot marketing hub.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Inspires Innovation

Cons

Less Caring

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

88 Likeliness to Recommend

90 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Hubspot Live Chat Reviews

Shahzad M.

Great for growing businesses, but the pricing can

Likeliness to Recommend

Pros

Avinash G.

Easy to use and good service for development

Likeliness to Recommend

Pros

Aakash S.

Hubspot chatbot

Likeliness to Recommend

Pros

Cons

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2
Since last award

Feature Ratings

Translation

Workflow Processing

Multi-channel

Learning and Adaptability

Integration With CRM

Scheduled Availability

Personalized Service

Leads Generation

Knowledgebase

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of IT Administration