IBM

IBM Cloud Paks for Business Automation

Composite Score

8.4 /10

CX Score

8.6 /10

27 Reviews Write a Review

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What is IBM Cloud Paks for Business Automation?

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

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Awards & Recognition

IBM Cloud Paks for Business Automation won the following awards in the Business Process Management category

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4 Top Rated Capabilities

3 Top Rated Features

2024

IBM Cloud Paks for Business Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Cloud Paks for Business Automation.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Cloud Paks for Business Automation?

12% Negative

0% Neutral

88% Positive

Pros

Respectful
Client Friendly Policies
Acts with Integrity
Trustworthy

Feature Ratings

Average 82

Process Management

Business Rules Management

BPM Workflow and Approvals

Deployment

Process Monitoring and Optimization

Process Modelling and Design

Knowledge and Document Management

Process Simulation and Execution

Form and Report Building

Analytics and Reporting

Collaboration

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support

IBM Cloud Paks for Business Automation Reviews

SRINIVASULU G.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

More features but not compactable

Likeliness to Recommend

9 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

Process Tracking which helps in tracking process and to whom it was assigned and updating data on flight of a step from process and Rest Ui

What is your favorite aspect of this product?

Process Tracking and API connection along with triggers

What recommendations would you give to someone considering this product?

if your primary aspect is UI don't go for this product but your primary aspect is process and data migration and a continous process then always go for this Tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Cons

Less Inspiring
Leverages Incumbent Status
Commodity Features

Brandon R H.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Streamline internal workflows

Likeliness to Recommend

8 /10

What differentiates IBM Cloud Paks for Business Automation from other similar products?

The platform's ability to seamlessly integrate with a wide range of enterprise systems, from HR databases to financial applications, is truly remarkable. This level of interconnectivity enables the creation of comprehensive, end-to-end workflows that streamline operations across the enterprise. In addition, the platform's intuitive drag-and-drop interface and robust reporting capabilities make it easy for software engineers to design, deploy, and monitor these automated processes.

What is your favorite aspect of this product?

Whether you're automating a simple onboarding process or a complex supply chain management system, the platform easily adapts to your needs. The ability to quickly customize and iterate processes without extensive coding expertise is critical for working to improve operational efficiencies.

What do you dislike most about this product?

I think the platform could be improved even further. For example, integration with cutting-edge technologies such as robotic process automation (RPA) and machine learning could further enhance the platform's capabilities and enable the automation of more complex, cognitive-based tasks.

What recommendations would you give to someone considering this product?

Using IBM Cloud Pak for Business Automation is a surefire way to empower your software development team and deliver tangible results that directly impact your organization's bottom line. The time savings, improved accuracy and consistency of automated processes, and ability to quickly adapt to changing business needs are simply unmatched.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Complex but solid enterprise grade software.

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Commodity Features
Inhibits Innovation
Less Fair

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IBM Cloud Paks for Business Automation

What is IBM Cloud Paks for Business Automation?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

IBM Cloud Paks for Business Automation Ratings

86 Likeliness to Recommend

94 Plan to Renew

76 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love IBM Cloud Paks for Business Automation?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

IBM Cloud Paks for Business Automation Reviews

SRINIVASULU G.

More features but not compactable

Likeliness to Recommend

Pros

Cons

Brandon R H.

Streamline internal workflows

Likeliness to Recommend

Pros

Complex but solid enterprise grade software.

Likeliness to Recommend

Pros

Cons

Most Popular IBM Cloud Paks for Business Automation Comparisons

CMW Platform

Airtable

Oracle Business Process Management

SAP Business Workflow

Pega BPM

Bizagi BPM

2
Since last award

Feature Ratings

Process Management

Business Rules Management

BPM Workflow and Approvals

Deployment

Process Monitoring and Optimization

Process Modelling and Design

Knowledge and Document Management

Process Simulation and Execution

Form and Report Building

Analytics and Reporting

Collaboration

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Vendor Support