IBM Instana Observability Logo
IBM Instana Observability Logo
IBM

IBM Instana Observability

Composite Score
7.9 /10
CX Score
8.3 /10
Category
IBM Instana Observability
7.9 /10

What is IBM Instana Observability?

IBM Instana® automatically and continuously delivers the highest-fidelity data: One-second granularity so you stay ahead of every problem An end-to-end distributed trace of every call or request A graphing model and dynamic maps to show you how everything is related This insight allows all application stakeholders to see the exact data they want with the context they need. It enables them to quickly determine the cause of an issue and take immediate action to fix it.

Company Details


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Awards & Recognition

IBM Instana Observability won the following awards in the Application Performance & Observability-Enterprise category

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IBM Instana Observability Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Instana Observability.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Instana Observability?

0% Negative
9% Neutral
91% Positive

Pros

  • Saves Time
  • Security Protects
  • Reliable
  • Fair

Feature Ratings

Average 81

Cloud/On-Prem/Hybrid Deployment

84

Transaction Request Performance

84

Error Reporting

83

Server Monitoring

83

Application Metric Reporting

81

Scalability

81

Application Request Tracing

81

Domain-Agnostic AI/ML

80

Non-Commodity Operating Systems

80

Enterprise Cloud Platform Support

80

Automated Diagnostics

79

Vendor Capability Ratings

Average 80

Ease of IT Administration

83

Ease of Implementation

82

Breadth of Features

82

Business Value Created

82

Vendor Support

81

Ease of Customization

79

Usability and Intuitiveness

79

Quality of Features

78

Ease of Data Integration

78

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

IBM Instana Observability Reviews

Clyne V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Wonderful Product.

Likeliness to Recommend

8 /10

What differentiates IBM Instana Observability from other similar products?

Traces data flow across services and platforms, which is crucial when debugging ETL jobs or streaming architectures.

What is your favorite aspect of this product?

Agents auto-detect services; less time spent configuring metrics for various tools.

What do you dislike most about this product?

Can be expensive, especially at scale with granular tracing.

What recommendations would you give to someone considering this product?

For data-intensive environments with high volumes of logs and traces, check how pricing scales based on hosts, services, or ingestion volume.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Harshprit K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful Real-Time Observability

Likeliness to Recommend

8 /10

What differentiates IBM Instana Observability from other similar products?

Automatic Discovery and Dependency Mapping, Smart Alerts and AI-Powered Insights and Developer-Focused Features.

What is your favorite aspect of this product?

My favorite aspect of Instana is its real-time, high-resolution observability. The 1-second granularity combined with automatic discovery and dependency mapping gives an incredibly clear and immediate picture of what's happening across the system. It significantly reduces the time spent on root cause analysis, especially in complex microservices environments. I also really appreciate how developer-friendly it is — with full trace context and intuitive dashboards, it’s easy to identify and resolve performance issues quickly.

What do you dislike most about this product?

While Instana is a powerful tool, one area I think could be improved is the customization of dashboards and reports. Although it offers automatic insights and a lot of out-of-the-box functionality, it can sometimes feel limiting when trying to create highly tailored views or reports for specific business use cases. Also, depending on the scale, the licensing model can become costly, which may be a consideration for smaller teams or organizations.

What recommendations would you give to someone considering this product?

If you're considering Instana, my top recommendation would be to fully leverage its automatic discovery and real-time tracing capabilities — it's built for modern, dynamic environments like Kubernetes and microservices.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Acts with Integrity
  • Client's Interest First

Samuel A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful APM with Seamless Integration,

Likeliness to Recommend

9 /10

What differentiates IBM Instana Observability from other similar products?

What sets Instana apart from other APM (Application Performance Monitoring) tools is its real-time monitoring capabilities with automatic discovery and mapping of application environments. Unlike many competitors, Instana doesn't require manual configuration to track services and dependencies, which significantly speeds up deployment and reduces setup complexity.

What is your favorite aspect of this product?

My favorite aspect of Instana is its automatic discovery and mapping of services. This feature makes the setup process incredibly easy and eliminates the need for manual configuration, which can often be time-consuming and error-prone.

What do you dislike most about this product?

What I dislike most about Instana is its pricing structure. While the product offers a lot of powerful features, the cost can become a significant factor, especially for smaller teams or startups with limited budgets. The pricing is often based on the number of hosts or services monitored, which can quickly scale up as your infrastructure grows, making it difficult to predict and manage costs effectively.

What recommendations would you give to someone considering this product?

If you're considering Instana, I recommend taking full advantage of its automatic discovery and mapping features from the start, as this will simplify the setup process and give you a clear picture of your environment right away.

Pros

  • Transparent
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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