IdeaScale Customer Reviews 2025 | SoftwareReviews

IdeaScale

Composite Score

8.1 /10

CX Score

8.4 /10

35 Reviews Write a Review

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What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Company Details

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Awards & Recognition

IdeaScale won the following awards in the Idea Management category

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2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

IdeaScale Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IdeaScale.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IdeaScale?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 77

Idea Capture

Idea Segmentation

Idea Funnel

Social Collaboration

Advanced Search and Filtering

Application Integration

Multiple Language Support

News Feed

Customizable Branding

Idea Scoring / Evaluation

Mobile

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Data Integration

Breadth of Features

IdeaScale Reviews

Mukisa J.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Customer Experiences

Likeliness to Recommend

8 /10

What differentiates IdeaScale from other similar products?

Easy to create the community on IdeaScale where team members can communicate, the account is easy to access because while creating an account. you given your company subdomain. Not like other similar tools.

What is your favorite aspect of this product?

I like the moderator dashboard, easy to manage and control.

What do you dislike most about this product?

it is easy to setup, no dislike.

What recommendations would you give to someone considering this product?

The whiteboard is easy to and IdeaScale also has many board templates which are edited which makes work effortless.

Pros

Unique Features
Continually Improving Product
Reliable
Enables Productivity

Matias E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Better collaboration tool.

Likeliness to Recommend

9 /10

What differentiates IdeaScale from other similar products?

IdeaScale enable building a reasonable community for quick resolving of simple challenges and problems.

What is your favorite aspect of this product?

I love how easy to learn and provides personalized customized options for user.

What do you dislike most about this product?

It has custom pricing plans which is not sometimes easy to decide on.

What recommendations would you give to someone considering this product?

It has clear interface for use and enchance on customer experience.

Pros

Caring
Altruistic
Over Delivered
Appreciates Incumbent Status

Ganesh M.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Awesome Product

Likeliness to Recommend

8 /10

What differentiates IdeaScale from other similar products?

focus on the unique selling points of each product, highlighting the features and benefits that are exclusive to each one

What is your favorite aspect of this product?

Its systematic framework allows us to easily draw up an action plan for all ideas

What do you dislike most about this product?

Little hard for new users, but once the tool is customized its simple

What recommendations would you give to someone considering this product?

Could be expensive in the wrong organization

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

IdeaScale

What is IdeaScale?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

IdeaScale Ratings

88 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love IdeaScale?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes such as by date, group or segment and save filters for future use.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Multiple Language Support Support of multiple languages, including double-byte languages.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IdeaScale Reviews

Mukisa J.

Customer Experiences

Likeliness to Recommend

Pros

Matias E.

Better collaboration tool.

Likeliness to Recommend

Pros

Ganesh M.

Awesome Product

Likeliness to Recommend

Pros

Feature Ratings

Idea Capture

Idea Segmentation

Idea Funnel

Social Collaboration

Advanced Search and Filtering

Application Integration

Multiple Language Support

News Feed

Customizable Branding

Idea Scoring / Evaluation

Mobile

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Data Integration

Breadth of Features