inriver

inriver PIM

Composite Score

6.4 /10

CX Score

6.5 /10

24 Reviews Write a Review

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What is inriver PIM?

In a digital-first world, product information is your most valuable asset. Bring compelling stories to life, obtain actionable guidance on what influences buying decisions, and quickly adapt to changing needs – all from a single platform. Inriver product information management system is a digital-first PIMTM solution that’s designed to drive revenue.

Company Details

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Awards & Recognition

inriver PIM won the following awards in the Product Information Management category

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3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

inriver PIM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on inriver PIM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

5
Since last award

81 Plan to Renew

14
Since last award

72 Satisfaction of Cost Relative to Value

14
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+63 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love inriver PIM?

14% Negative

18% Neutral

68% Positive

Pros

Trustworthy
Respectful
Altruistic
Acts with Integrity

Cons

Under Delivered
Less Transparent
Vendor's Interest First

Feature Ratings

Average 70

Master Record Management

Role-Based Access Management

Integration

Data Export

Omni-Channel Information Delivery

Product Categorization & Relationships

Advanced Search and Filtering

Business Process Automation

Workflow and Approval Management

Data Syndication

Product Data Analytics

Vendor Capability Ratings

Average 74

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Data Integration

inriver PIM Reviews

Lene S.

Role: Consultant
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

To expensive

Likeliness to Recommend

6 /10

What differentiates inriver PIM from other similar products?

It's a great system but much more expensive than other systems on the market.

What is your favorite aspect of this product?

When you know the system it's great to work with, due to search function and the structure af products and items

What do you dislike most about this product?

The pricing and the partners

What recommendations would you give to someone considering this product?

Fins a good PIM partner and get some in-house help in the start-up phase

Pros

Efficient Service
Saves Time
Trustworthy
Effective Service

Cons

Less Generous
Inhibits Innovation
Slower Product Innovation

Kelcey L.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Great software with an even better support team

Likeliness to Recommend

9 /10

What differentiates inriver PIM from other similar products?

Their support team is top notch.

What is your favorite aspect of this product?

I believe it's a very user friendly platform. And I'll reiterate again how nice it was to have a great support team that we met with regularly.

What do you dislike most about this product?

Some of the Salesforce integrations could get a little complicated, but the support team was there to help.

What recommendations would you give to someone considering this product?

It is worth the price, and the great support you receive is a key differentiator.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Dec 2025

centralizes product data well, but UI feels clunky

Likeliness to Recommend

7 /10

Pros

Efficient Service
Effective Service
Caring
Respectful

inriver PIM

What is inriver PIM?

Company Details

Need Assistance?

Awards & Recognition

inriver PIM Ratings

77 Likeliness to Recommend

5 Since last award

81 Plan to Renew

14 Since last award

72 Satisfaction of Cost Relative to Value

14 Since last award

Emotional Footprint Overview

+63 Net Emotional Footprint

How much do users love inriver PIM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Business Process Automation The use of technology (AI, NLP, Machine Learning or others) to automate processes throughout an organization, which can help in changing product details.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Product Data Analytics Built-in functionality to analyze and aggregate product data including page views, purchases, basket information etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

inriver PIM Reviews

Lene S.

To expensive

Likeliness to Recommend

Pros

Cons

Kelcey L.

Great software with an even better support team

Likeliness to Recommend

Pros

centralizes product data well, but UI feels clunky

Likeliness to Recommend

Pros

Most Popular inriver PIM Comparisons

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Feature Ratings

Master Record Management

Role-Based Access Management

Integration

Data Export

Omni-Channel Information Delivery

Product Categorization & Relationships

Advanced Search and Filtering

Business Process Automation

Workflow and Approval Management

Data Syndication

Product Data Analytics

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Data Integration