inRiver

inriver PIM

Composite Score

6.8 /10

CX Score

7.2 /10

16 Reviews Write a Review

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What is inriver PIM?

In a digital-first world, product information is your most valuable asset. Bring compelling stories to life, obtain actionable guidance on what influences buying decisions, and quickly adapt to changing needs – all from a single platform. Inriver product information management system is a digital-first PIMTM solution that’s designed to drive revenue.

Company Details

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Awards & Recognition

inriver PIM won the following awards in the Product Information Management category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

inriver PIM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on inriver PIM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love inriver PIM?

12% Negative

5% Neutral

83% Positive

Pros

Friendly Negotiation
Respectful
Trustworthy
Altruistic

Feature Ratings

Average 70

Data Export

Product Categorization & Relationships

Advanced Search and Filtering

Master Record Management

Omni-Channel Information Delivery

Role-Based Access Management

Data Syndication

Workflow and Approval Management

Integration

Digital Asset Management

Product Data Analytics

Vendor Capability Ratings

Average 75

Business Value Created

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

inriver PIM Reviews

André J.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, great base, but a bit difficult to cu

Likeliness to Recommend

9 /10

What differentiates inriver PIM from other similar products?

The easy of use and easy setup, I believe

What is your favorite aspect of this product?

That you can do a lot without the need for coding, and that there's additional purchases available to extend the use of inriver.

What do you dislike most about this product?

As far as I know, there's no way to administrate export settings without coding. Some of the templates used in for instance Content Store requires coding experience. All in all, you are able to administer and use the system without coding, but when you want to itnegrate or do more customized applications, you will need coding experience.

What recommendations would you give to someone considering this product?

It's a big system with lots of capabilities. If you require some or all of the extra functions, you should look into it. If you only need a PIM-system for data management, I would look for a cheaper option.

Pros

Reliable
Efficient Service
Effective Service
Caring

Nikolaos K.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Satisfied but Seeking More

Likeliness to Recommend

8 /10

What differentiates inriver PIM from other similar products?

User-Friendly Interface: inRiver offers an intuitive and user-friendly interface that simplifies the process of managing product information, making it accessible to non-technical users. Flexible Data Modeling: It allows for highly flexible and customizable data modeling, enabling organizations to structure their product information according to their specific needs. Syndication and Distribution: inRiver excels in syndicating and distributing product information across multiple channels, such as e-c

What is your favorite aspect of this product?

The flexibility of inRiver's data modeling allows organizations to tailor their product information management to their specific needs and industry requirements. This adaptability is highly valued as it enables businesses to create a structured and organized product data model that aligns perfectly with their unique product offerings and operations.

What do you dislike most about this product?

One of the criticisms that has been raised in some reviews is the cost associated with implementing and using inRiver

What recommendations would you give to someone considering this product?

Understand Your Needs: Before implementing inRiver, thoroughly assess your organization's product information management needs. Ensure that the platform aligns with your specific goals and requirements. Plan for Implementation: Plan the implementation process carefully. Consider seeking professional assistance if needed to ensure a smooth transition and maximize the platform's benefits. User Training: Invest in user training to ensure that your team can effectively use all the features and functionalities of inRiver. Well-trained users can make the most of the platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kelcey L.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great features, user-friendly, and great service!

Likeliness to Recommend

10 /10

What differentiates inriver PIM from other similar products?

Service makes all the difference, and we had a dedicated team that we met with regularly that was always willing to help, which was a big plus for my small team (speaking in past tense because I have left the company I used the inriver at).

What is your favorite aspect of this product?

The ease of use, I was not an IT professional but was able to customize the system myself with the help of our inriver support team and their online community.

What do you dislike most about this product?

We had difficulties with our integration to Salesforce (only in the form of media, we had to manually uploaded media from inriver to Salesforce B2B). This, however, was not inriver's fault but more so a Salesforce difficulty, and they were working on a fix as I left the company.

What recommendations would you give to someone considering this product?

Don't be intimidated by all of the features, your support team, the documentation and training materials, and the community are super helpful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

inriver PIM

What is inriver PIM?

Company Details

Need Assistance?

Awards & Recognition

inriver PIM Ratings

81 Likeliness to Recommend

1 Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love inriver PIM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Product Data Analytics Built-in functionality to analyze and aggregate product data including page views, purchases, basket information etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

inriver PIM Reviews

André J.

Easy to use, great base, but a bit difficult to cu

Likeliness to Recommend

Pros

Nikolaos K.

Satisfied but Seeking More

Likeliness to Recommend

Pros

Kelcey L.

Great features, user-friendly, and great service!

Likeliness to Recommend

Pros

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Feature Ratings

Data Export

Product Categorization & Relationships

Advanced Search and Filtering

Master Record Management

Omni-Channel Information Delivery

Role-Based Access Management

Data Syndication

Workflow and Approval Management

Integration

Digital Asset Management

Product Data Analytics

Vendor Capability Ratings

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Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

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