Kommo Customer Reviews 2026 | Customer Relationship Management

Kommo

Composite Score

8.7 /10

CX Score

8.7 /10

65 Reviews Write a Review

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What is Kommo?

Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.

Company Details

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Awards & Recognition

Kommo won the following awards in the Customer Relationship Management - Midmarket category

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2026 Data Quadrant Champion

Latest Award, 2026

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Kommo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kommo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kommo?

2% Negative

11% Neutral

87% Positive

Pros

Respectful
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 83

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Mobile

Account and Contact Management

Customer Service Management

Analytics and Reporting

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Average 76

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Kommo Videos

Kommo Reviews

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2026

Everything in one place

Likeliness to Recommend

10 /10

Pros

Trustworthy
Fair
Altruistic
Acts with Integrity

João Kauê V.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2026

The automation and Whatsapp integration

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

Whatsapp integration and the API. Love to have a lot of automations to use (e-mail, whatsapp, instagram, etc)

What is your favorite aspect of this product?

Simple to use, free to use as a partner and the affordable for the clients.

What do you dislike most about this product?

Mobile app is not good enough, need a lot of optimization to be useful.

What recommendations would you give to someone considering this product?

Optimize mobile app and dashboard customization (with colors and more data)

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Respectful

Cons

Less Friendly Negotiation

Beatriz D.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2026

I find the program easy to use.

Likeliness to Recommend

8 /10

What differentiates Kommo from other similar products?

It is easier to use, its design is simpler and more practical than other competitors in the same area, which makes it a more popular choice when it comes to programs of this type.

What is your favorite aspect of this product?

The design that was used on the program's interface.

What do you dislike most about this product?

Sometimes it can take a while to work and end up freezing.

What recommendations would you give to someone considering this product?

Use it whenever it's available because it's very practical to use, but be patient because sometimes it can take a while to start up.

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Caring

Cons

Vendor Friendly Policies
Less Fair

Kommo

What is Kommo?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Kommo Ratings

92 Likeliness to Recommend

1 Since last award

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Kommo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kommo Videos

The Ultimate CRM Solution: A Kommo Rundown

Kommo Reviews

Everything in one place

Likeliness to Recommend

Pros

João Kauê V.

The automation and Whatsapp integration

Likeliness to Recommend

Pros

Cons

Beatriz D.

I find the program easy to use.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Mobile

Account and Contact Management

Customer Service Management

Analytics and Reporting

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support