Basis Technology

KonaSearch

Composite Score

5.9 /10

CX Score

6.6 /10

9 Reviews Write a Review

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What is KonaSearch?

KonaSearch provides a single, universal search application within Salesforce that searches all Salesforce data along with content from external sources including SharePoint®, databases and Google Drive. For Salesforce, KonaSearch searches all fields on all objects for Sales Cloud, Service Cloud, Communities, and Force.com applications, including full text search of Attachments, Chatter Files, Articles and Documents, of any size.

Company Details

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KonaSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

48 Likeliness to Recommend

74 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KonaSearch?

26% Negative

25% Neutral

49% Positive

Pros

Helps Innovate
Efficient Service
Saves Time
Client's Interest First

Feature Ratings

Average 71

Content Analytics

Social Network Awareness

Audio and Video Analytics

User interface for search/retrieval

Advanced/Faceted search

AI/Machine Learning

Content Aggregation

Multi Format Support

Results Sorting

Search Query Parsers

Synonyms and Stemming

Vendor Capability Ratings

Average 76

Ease of Implementation

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

KonaSearch Reviews

Akin Abidemi O.

Role: Sales Marketing
Industry: Banking
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Mar 2025

Really great, I recommend

Likeliness to Recommend

2 /10

What differentiates KonaSearch from other similar products?

The cost effectiveness

What is your favorite aspect of this product?

The functionalities majorly

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

That's cool

Pros

Effective Service
Caring
Acts with Integrity
Client's Interest First

Omollo G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

My Experience With KonaSearch

Likeliness to Recommend

9 /10

What differentiates KonaSearch from other similar products?

This is a single and universal application that makes searching through the desktop easy

What is your favorite aspect of this product?

I like that the software works well with other applications such as Salesforce The software is affordable I like that it is universal

What do you dislike most about this product?

Everything has been smooth and no complaints

What recommendations would you give to someone considering this product?

I recommend KonaSearch as it meets our needs and has been great as a desktop search solution.

Pros

Reliable
Efficient Service
Caring
Saves Time

KonaSearch

What is KonaSearch?

Company Details

Need Assistance?

KonaSearch Ratings

48 Likeliness to Recommend

74 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love KonaSearch?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Social Network Awareness Indexing of organizational results in social media.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

KonaSearch Reviews

Akin Abidemi O.

Really great, I recommend

Likeliness to Recommend

Pros

Omollo G.

My Experience With KonaSearch

Likeliness to Recommend

Pros

Feature Ratings

Content Analytics

Social Network Awareness

Audio and Video Analytics

User interface for search/retrieval

Advanced/Faceted search

AI/Machine Learning

Content Aggregation

Multi Format Support

Results Sorting

Search Query Parsers

Synonyms and Stemming

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization