Lucidchart Logo
Lucidchart Logo
Lucid Software Inc.

Lucidchart

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Lucidchart
8.8 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Trustworthy
  • Client Friendly Policies
  • Performance Enhancing

Feature Ratings

Average 88

Collaboration

92

Visual Process Design

91

Commenting

90

Deployment

89

Process Model Repository/Content Repository

88

Dashboard

86

Process Monitoring and Optimization

85

Process Auditing

84

Process Modelling and Design

84

Analytics and Reporting

83

Process Automation

80

Vendor Capability Ratings

Average 88

Ease of Implementation

94

Business Value Created

92

Breadth of Features

90

Ease of Data Integration

90

Availability and Quality of Training

89

Ease of Customization

88

Vendor Support

88

Product Strategy and Rate of Improvement

87

Usability and Intuitiveness

87

Ease of IT Administration

81

Quality of Features

80

Lucidchart Reviews

Estelle M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Lucidchart makes diagramming , faster.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidcharts primary differentiating aspect for me are its co-authoring and multi user editing functionalities. This two capabilities have made Lucidchart the ideal diagramming software for teams , as it allows multiple members of the same team to work on diagrams simultaneously without differences in physical or geographical location, being a barrier.

What is your favorite aspect of this product?

I cherish the template library of this software so much. No matter what diagrams or illustration I am building, whether it be for Lambda function representation, database designs , CI/CD pipeline mapping etc Lucidchart always has a template that I can build on, to be able to complete my diagrams faster.

What do you dislike most about this product?

My biggest issue with Lucidchart has been around the lags I experience when I work with enterprise level diagrams, which are always very large in nature . Although, I concede that this is common nature with web browser based software tools, I am of the opinion that Lucidchart needs to better optimize its product.

What recommendations would you give to someone considering this product?

As far as software diagramming is concerned, I love Lucidchart and I recommend it .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Ki G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Lucidchart makes diagramming, collaborative .

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is cloud based and this means I can use it from any operating system , with a web browser installed. For me , this has meant faster and easier access to Lucidchart at all times and I think this is one of the major differences between Lucidchart and close substitute diagramming tools .

What is your favorite aspect of this product?

Lucidchart offers features like document co-authoring, in-document chatting and commenting functionality. The aforementioned features, including others like collaborative cursors makes collaboration between members of my development team, easier and smooth. I am of the opinion that the above even makes us more productive as a team , since multiple people working together on specific diagraming tasks , automatically means faster feedback and completion time.

What do you dislike most about this product?

Asides being able to view my diagramming illustrations on the Lucidchart mobile app, I struggle to do anything else on there.

What recommendations would you give to someone considering this product?

For group based collaboration, while diagramming, Lucidchart is the number one software I recommend .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Wastes Time

Serena O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Lucidchart simplifies diagramming.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart's co-authoring functionality has been helpful for group based diagramming within my team. It allows for multiple team members to work together on the same document in real time without much back and forth in the form of emails or real time messaging, since it has a "commenting" provision which aids the need for communication when using the co-authoring functionality to create diagrams as a group, remotely.

What is your favorite aspect of this product?

Lucidchart's drag and drop interface in my opinion is key to my endearment to Lucidchart, This is because it makes Lucidchart easy to use and allows diagramming to be a lot faster and effective.

What do you dislike most about this product?

I have experienced lagging issues with Lucidchart when working on large files. This reduces the user experience for me , whenever it has happened. Another area of my experience with Lucidchart which I have complaints about is with its template and icon library. I have found them inadequate , compared to some other diagramming software that I have utilized before.

What recommendations would you give to someone considering this product?

I recommend Lucidchart to professionals seeking an effective software for diagramming purposes.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features