Mend

Data Security

Data is securely stored and shared and respects current patient privacy regulations such as HIPAA (US), PHIPA (Canada), CMIA (California), HIPC (NZ).

File Sharing Collaboration

Patients and practitioners can share and review medical documents within the application.

Waiting Room

Allows practioners to see if patients have checked in, and provides the ability to jump between patients easily as well as enables the patient check-in process.

Prescription Tools

Providers are able to send prescriptions to a patient's pharmacy of choice.

Live Chat

Allows practioners to communicate with patients by text.

Medical Records Integration

Automatically sends clinical documentation notes to an integrated primary EHR or EMR.

Medical Billing

Includes revenue cycle management, patient bill estimates, and online bill payments.

Voice and Video Collaboration

The ability to have video and audio conversations/conferences, either between two people or within large groups.

Mobile

Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Patient/ Physician Scheduling

The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.