Netsmart Technologies, Inc.

Netsmart CarePointe

Composite Score

7.1 /10

CX Score

7.2 /10

6 Reviews Write a Review

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What is Netsmart CarePointe?

Consumers can play an active role in their care with our web-based online resource, myHealthPointe.portal. This interactive site provides consumers with the communication tools needed to engage in the full spectrum of their care.

Company Details

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Netsmart CarePointe Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

88 Plan to Renew

96 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Netsmart CarePointe?

6% Negative

23% Neutral

71% Positive

Pros

Helps Innovate
Client's Interest First
Generous Negotitation
Transparent

Cons

Less Reliable
Commodity Features

Feature Ratings

Average 90

Patient Flow Management

100

Patient Portal

Patient Tracking

Medical Billing

Patient/ Physician Scheduling

Admissions Management

Wait Time Tracking

Bed Management

Discharge Management

Patient Engagement

Referral Management

Vendor Capability Ratings

Average 80

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Netsmart CarePointe Reviews

mack h.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Sufficient Approach for Tel-medicine.

Likeliness to Recommend

10 /10

What differentiates Netsmart CarePointe from other similar products?

Netsmart CarePointe has the excellent e prescribing measures, where proper medications are offered to the patients without an movements.

What is your favorite aspect of this product?

Netsmart CarePointe helps in scheduling the appropriate medical appointments with the medical doctors among other specialists.

What do you dislike most about this product?

Netsmart CarePointe is exceedingly helpful to the healthcare institution in managing all the patients needs more so, the medical related ones.

What recommendations would you give to someone considering this product?

Netsmart CarePointe is the necessary tool in managing all the electronic medical services and other patients related needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Consultant
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Executive Patients Management Program.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Netsmart CarePointe

What is Netsmart CarePointe?

Company Details

Need Assistance?

Netsmart CarePointe Ratings

83 Likeliness to Recommend

88 Plan to Renew

96 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Netsmart CarePointe?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Discharge Management Includes check out, referral planning, and treatment planning.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Netsmart CarePointe Reviews

mack h.

Sufficient Approach for Tel-medicine.

Likeliness to Recommend

Pros

Executive Patients Management Program.

Likeliness to Recommend

Pros

Feature Ratings

Patient Flow Management

Patient Portal

Patient Tracking

Medical Billing

Patient/ Physician Scheduling

Admissions Management

Wait Time Tracking

Bed Management

Discharge Management

Patient Engagement

Referral Management

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement