Newired Logo Award Winner Product Badge
Newired Logo Award Winner Product Badge
Newired

Newired

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Newired
8.5 /10

What is Newired?

Newired is a Digital Adoption Solution which allows you to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface. With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Newired won the following awards in the Digital Adoption Platforms category

Filter By

Newired Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Newired.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Newired?

0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 87

Contextual Guidance

92

Content Creation

91

Help Screens

91

Process Flows

90

Content Management

88

Lightweight Automation

88

Analytics and Reporting

84

Dashboard

80

Vendor Capability Ratings

Average 88

Availability and Quality of Training

91

Vendor Support

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Ease of Data Integration

90

Ease of Implementation

90

Quality of Features

89

Business Value Created

87

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Newired Reviews

Mark V.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly Platform

Likeliness to Recommend

9 /10

What differentiates Newired from other similar products?

Newired excels at providing a seamless, in-application learning experience without pulling users out of their workflow. It’s great for guiding users within the app, without the need for external training or documentation.

What is your favorite aspect of this product?

The ease of setting up Newired guides is impressive, and it doesn't require deep technical knowledge, making it accessible for various teams.

What do you dislike most about this product?

For smaller companies or startups, Newired’s pricing model can be steep, especially if you're looking to deploy it across multiple platforms or teams.

What recommendations would you give to someone considering this product?

Building stronger integrations with third-party tools and CRMs would help extend Newired's capabilities and embed it more naturally within broader tech ecosystems.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ivan C.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Helpful Onboarding App

Likeliness to Recommend

8 /10

What differentiates Newired from other similar products?

The competent onboarding features makes the tool robust

What is your favorite aspect of this product?

The availability of a translation option for companies

What do you dislike most about this product?

The training process is very helpful

What recommendations would you give to someone considering this product?

The accuracy and quality of the tool is recommended

Pros

  • Unique Features
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Elvis R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Revolutionizing User Experience

Likeliness to Recommend

9 /10

What differentiates Newired from other similar products?

This tool has unique features that differentiate it from similar programs such as ease of use, customizability and seamless integration with existing applications. These features make the implementation and adoption of the software fast and efficient for any type of company.

What is your favorite aspect of this product?

I like it because it is especially appropriate in scenarios where step-by-step guidance is required for performing complex tasks, training new employees on internal processes, and automating workflows. My overall experience with Newired has been very positive. It has improved our team's productivity by allowing us to create interactive guides easily and quickly

What do you dislike most about this product?

It may be less appropriate in environments where advanced analysis functions or high visual customization is needed. .

What recommendations would you give to someone considering this product?

Newired is a powerful tool for improving user experience and software adoption in any organization. Its ease of use, customization and integration capabilities make it an excellent choice for those looking to optimize their internal processes and increase their team's productivity.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity