NinjaOne

NinjaOne Platform

Composite Score

8.2 /10

CX Score

8.6 /10

28 Reviews Write a Review

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What is NinjaOne Platform?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.

Company Details

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Awards & Recognition

NinjaOne Platform won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

NinjaOne Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NinjaOne Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NinjaOne Platform?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Saves Time
Client Friendly Policies
Fair

Feature Ratings

Average 81

Patch Management

Remote Control

Real User Monitoring

Mobile Device Management

Remote NOC, SOC, Helpdesk Integration

Process Automation

Network Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Discovery

Vendor Capability Ratings

Average 83

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Support

Score 8.3

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Patch Management

Score 8.2

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NinjaOne Platform Reviews

Role: Information Technology
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

NinjaOne is easy to implement and cost-effective

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Halion A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic RMM, works very well

Likeliness to Recommend

10 /10

What differentiates NinjaOne Platform from other similar products?

Constantly improving the tool with very useful items

What is your favorite aspect of this product?

it works very well, and is constantly getting updates. Many integrations as well

What do you dislike most about this product?

the GUI could use some work

What recommendations would you give to someone considering this product?

Ninja is a great tool, it has many things you prob wont need but i would compare you current stack and see what holes this will feel

Pros

Continually Improving Product
Reliable
Enables Productivity
Helps Innovate

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Great remote admin features

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NinjaOne Platform

What is NinjaOne Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

NinjaOne Platform Ratings

93 Likeliness to Recommend

1 Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love NinjaOne Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Discovery Automated discovery and identification of devices and associated applications on the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Support

Patch Management

NinjaOne Platform Reviews

NinjaOne is easy to implement and cost-effective

Likeliness to Recommend

Pros

Halion A.

Fantastic RMM, works very well

Likeliness to Recommend

Pros

Great remote admin features

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Remote Control

Real User Monitoring

Mobile Device Management

Remote NOC, SOC, Helpdesk Integration

Process Automation

Network Management

Support for IoT Devices

Anti Malware Signature Detection

Endpoint Backup

Discovery

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization