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What is NinjaOne Platform?
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
7
Since last award
98 Plan to Renew
6
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NinjaOne Platform?
Pros
- Performance Enhancing
- Continually Improving Product
- Reliable
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Patch Management
Process Automation
Real User Monitoring
Endpoint Backup
Remote NOC, SOC, Helpdesk Integration
Discovery
Network Management
Mobile Device Management
Anti Malware Signature Detection
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Also Featured in...
NinjaOne Platform Reviews
Zach O.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Nov 2026
Great tool for managing many computers
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
NinjaOne is fast, the price is good, and lots of features we wanted. It is great for remote support, patch management, pushing software to clients and getting alerts for servers and desktops. Remote support is the biggest feature for us, along with patching automation. It saves us a lot of time by streamlining and automating the patching process. We use the tool daily and can access it from any location. The cost is good compared to others, especially considering the value we get from it. We can also push files to computers in bulk and run reports on systems, which has been useful. Overall, it’s a great tool for keeping track of inventory
What is your favorite aspect of this product?
Remote support is the biggest feature for us, along with patching automation. It saves us a lot of time by streamlining and automating the patching process. We use the tool daily and can access it from any location.
What do you dislike most about this product?
Backup was easy to use but the restore process was hard when we tested and tried it out. I think they will continue to improve that with time.
What recommendations would you give to someone considering this product?
Check out a demo and see how fast it runs, that is what impressed us. It is reliable and the ability to remote support our employees is great. They have a tool that you can remote login to the backend of a computer for some tasks without disrupting the user that is on the computer as well which has been handy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2026
A platform that fits all our needs
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Alfonso B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2026
An essential tool for our IT department
Likeliness to Recommend
What differentiates NinjaOne Platform from other similar products?
Having everything on a single platform. Equipment monitoring, ticketing system, remote support, automations, system and software patches, etc. For us, it’s our Swiss Army knife. It enables us to carry out our day-to-day work efficiently and save time. Other tools do something similar, but none are as comprehensive as this one. We’ve gone from using three tools to just one, and the change has been spectacular.
What is your favorite aspect of this product?
The control panel: the ability to see everything at a glance. And the ability to integrate the ticketing system into the platform and interact with the team directly from the support case itself.
What do you dislike most about this product?
The reporting system could be improved; it’s still a bit confusing and not very customisable. This is something that needs work. Although the ticketing system has improved significantly, it still has a few shortcomings, but it’s being patched very frequently.
What recommendations would you give to someone considering this product?
Give it a go. If you’ve been using different tools to manage your device fleet or your clients, and you’re fed up with having to deal with different suppliers, the change is dramatic, the set-up is very straightforward and the response from our technical department has been brilliant.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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