OnSolve, LLC

One Call Now

Composite Score

6.3 /10

CX Score

6.4 /10

11 Reviews Write a Review

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What is One Call Now?

One Call Now delivers critical event management solutions designed to help enterprises, organizations and agencies of all sizes create the most successful outcomes when critical events occur. The OnSolve Platform for Critical Event Management combines leading risk intelligence, critical communications (MIR3, Send Word Now, On Call Now and CodeRED) and incident management into one SaaS-based global portfolio. Our AI-powered platform is purpose-built to deliver fast, relevant and actionable intelligence, enable vital communications and allow response teams to react calmly and confidently.

Company Details

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One Call Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on One Call Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

70 Likeliness to Recommend

2
Since last award

87 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love One Call Now?

21% Negative

19% Neutral

60% Positive

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Cons

Less Generous

Feature Ratings

Average 75

Weather Alert

100

Location-Based Notification

Contact Information Encryption

Scheduled Messaging

Conference Call Support

Sequential Processing

Scripting

Distribution Lists

Multi-Language Support

Voice Recorded Alerts

Single Sign-On (SSO)

Vendor Capability Ratings

Average 76

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

One Call Now Videos

One Call Now Reviews

Helen G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

My Experience With OnSolve Platform for CEM

Likeliness to Recommend

9 /10

What differentiates One Call Now from other similar products?

It makes mass notifications Easy It's fast and customizable It can as well serve as a marketing tool

What is your favorite aspect of this product?

The product has been great ever since deployment

What do you dislike most about this product?

I have no single dislike.

What recommendations would you give to someone considering this product?

This is an effective mas notifications software. I recommend it because it's affordable and very fast

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2021

Easy to use and implement, with average features.

Likeliness to Recommend

5 /10

Pros

Trustworthy
Respectful
Enables Productivity
Efficient Service

Cons

Less Transparent

Angela W.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

easy to use and cost efficient

Likeliness to Recommend

7 /10

What differentiates One Call Now from other similar products?

this is the only one that I actually had experience using

What is your favorite aspect of this product?

being able to set up various groups to send out messages to

What do you dislike most about this product?

There really was not a dislike with this product. It was more on my end of learning the system that made it a little more difficult for me to use.

What recommendations would you give to someone considering this product?

be more involved in learning how to use this system and reach out to them to learn how to better navigate this useful system

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

One Call Now

What is One Call Now?

Company Details

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Awards & Recognition

One Call Now Ratings

70 Likeliness to Recommend

2 Since last award

87 Plan to Renew

2 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love One Call Now?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Weather Alert Receive notifications from subscribed weather alert providers.

Location-Based Notification Target alerts to specific regions or business locations.

Contact Information Encryption Contact information is encrypted.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Scripting Pre-define messages for different audiences (e.g. IT staff vs. business users) and different situations.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Multi-Language Support Send or translate alerts in multiple languages.

Voice Recorded Alerts Recording and broadcasting of voice alerts created by the sender’s voice, rather than text-to-speech.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

One Call Now Videos

OnSolve When Every Minute Counts™

One Call Now Reviews

Helen G.

My Experience With OnSolve Platform for CEM

Likeliness to Recommend

Pros

Easy to use and implement, with average features.

Likeliness to Recommend

Pros

Cons

Angela W.

easy to use and cost efficient

Likeliness to Recommend

Pros

2
Since last award

2
Since last award

1
Since last award

Feature Ratings

Weather Alert

Location-Based Notification

Contact Information Encryption

Scheduled Messaging

Conference Call Support

Sequential Processing

Scripting

Distribution Lists

Multi-Language Support

Voice Recorded Alerts

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of IT Administration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness