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Prevail Logo
Prevail

Prevail

Composite Score
7.7 /10
CX Score
8.1 /10
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Category
Prevail
7.7 /10

What is Prevail?

Prevail is a state-of-the-art, multi-user information management system that helps law firms (and similarly-structured enterprises) manage every aspect of their case information, contacts, documents, calendars, tasks, statutes, time, costs, fees and workflow.

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Prevail Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

100 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Prevail?

0% Negative
26% Neutral
74% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 89

Conflict Management

100

Time Management

93

Calendaring

91

Matter Management

90

Document Management

90

Docket Management

90

Contact Management

90

Reporting Components

88

Court Management

86

Tasks and Workflow Management

82

Billing

76

Vendor Capability Ratings

Average 88

Vendor Support

95

Availability and Quality of Training

93

Ease of Customization

91

Ease of Data Integration

91

Product Strategy and Rate of Improvement

91

Breadth of Features

90

Ease of IT Administration

90

Ease of Implementation

89

Usability and Intuitiveness

89

Business Value Created

86

Quality of Features

83

Prevail Reviews

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Good product

Likeliness to Recommend

9 /10

Miricke L.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

This is an excellent user-friendly platform!

Likeliness to Recommend

9 /10

What differentiates Prevail from other similar products?

More in-depth reporting features could help users gain insights into project progress, team performance, and overall productivity. Customizable dashboards with graphs and visual representations of data would be valuable for managers and team leads to track progress at a glance.

What is your favorite aspect of this product?

One of the things I really like about Prevail is its focus on task and project organization. It provides a clear, structured way to break down complex projects into manageable tasks, making it easy to track progress. I appreciate the ability to assign specific roles, deadlines, and priorities to tasks, which keeps everything organized and ensures nothing slips through the cracks. Another strong point is its collaboration features—the way it enables teams to communicate, share updates, and provide feedback within the platform makes working together seamless. It helps create a central hub where everyone can stay aligned on project goals.

What do you dislike most about this product?

One of the things I think could be improved in Prevail is the learning curve. While it’s generally user-friendly, it might take some time for new users to fully understand all the features and how to navigate them efficiently, especially if they’re coming from a different project management tool. Some people may find it a bit overwhelming to get started without more guidance or tutorials. Another aspect is the limited customization when it comes to task views or dashboards. While it offers a solid structure, there could be more flexibility for users to personalize the layout to better fit their workflow, such as drag-and-drop options.

What recommendations would you give to someone considering this product?

Before diving in, take some time to assess how your team currently operates. Prevail is great for structured task management, so it’s perfect if your team needs clear organization, assigned roles, and deadlines. If your team relies heavily on flexible, ad-hoc workflows, it might take a bit of adjustment to get everything working smoothly within Prevail’s more defined structure.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Christina m.

  • Role: Industry Specific Role
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Prevail Review.

Likeliness to Recommend

10 /10

What differentiates Prevail from other similar products?

It is very easy to use. It saves on time. It has simple interface. It is reliable and trustworthy.

What is your favorite aspect of this product?

User friendly. Saves time. Simple interface. Transparency.

What do you dislike most about this product?

No negative feedback.

What recommendations would you give to someone considering this product?

Yes I would recommend this program to others.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing