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QuestionPro CX Logo
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QuestionPro CX

6.8 /10
Category
QuestionPro CX
6.8 /10

What is QuestionPro CX?

Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience. With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.

Company Details


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QuestionPro CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on QuestionPro CX.

86 Likeliness to Recommend

89 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love QuestionPro CX?

0% Negative
30% Neutral
70% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Security Protects

Cons

  • Commodity Features
  • Under Delivered
  • Inhibits Innovation

Feature Ratings

Average 76

Questionnaire Design/Survey Builder

85

Multi-Channel Data Collection

82

Sentiment Analytics

75

Text Analytics

70

API Framework

70

Dashboards, Analytics and Reporting

70

Data Visualization

66

Alerts

55

Vendor Capability Ratings

Average 68

Vendor Support

75

Ease of Implementation

72

Breadth of Features

70

Availability and Quality of Training

69

Product Strategy and Rate of Improvement

69

Ease of Data Integration

67

Ease of Customization

66

Business Value Created

65

Quality of Features

65

Usability and Intuitiveness

57

Ease of IT Administration

46

QuestionPro CX Reviews

Marllon J.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use for surveys

Likeliness to Recommend

10 /10

What differentiates QuestionPro CX from other similar products?

I believe that the ease with which you can draw up a questionnaire with pre-defined questions and send the questionnaire by e-mail individually to each client via the platform itself is an incredible differentiator. Another point is the easy tracking of responses, both for completed surveys and those in progress, and the reports provided. The analyses carried out also make it easier to present the results of the survey. Overall, the tool is very complete.

What is your favorite aspect of this product?

Sending the survey via the platform itself. All you have to do is formulate the questionnaire, add a list of contacts and send it off. The link sent has an identifier for each client.

What do you dislike most about this product?

Ease of obtaining reports on the research carried out.

What recommendations would you give to someone considering this product?

Perfect for conducting research.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Parves K.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2024

All round great product and service!

Likeliness to Recommend

10 /10

What differentiates QuestionPro CX from other similar products?

Survey builder so easy to use, affordability and great customer service!.

What is your favorite aspect of this product?

Great customer service!

What do you dislike most about this product?

Not as sophisticated in terms of heavy duty surveys that require complex regression analysis - but meets the needs for most business use cases.

What recommendations would you give to someone considering this product?

Chat through all the features, uses and packages.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aishwarya K.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Pricey, outdated UI, awesome client servicing team

Likeliness to Recommend

8 /10

What differentiates QuestionPro CX from other similar products?

It's a budding platform and needs a lot of improvement but they are the pros in NPS calculations.

What is your favorite aspect of this product?

Data Export and integration data from other platforms

What do you dislike most about this product?

The UI is very clumsy and outdated. One needs coding knowledge as well when setting up complex routing within a survey.

What recommendations would you give to someone considering this product?

I would not recommend this product to someone who is looking for integration with CRM or ERPs. Like I said it's a budding platform and needs a lot of development.

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Security Protects

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation
  • Inhibits Innovation

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