Retail Pro International, LLC

Retail Pro

Composite Score

7.5 /10

CX Score

7.7 /10

17 Reviews Write a Review

Claim Software

What is Retail Pro?

Retail Pro's suite of retail software products is ideally suited for specialty retailers. Apparel, footwear, gifts & toys, hardgoods, home furnishings, jewelry, and sporting goods as well as many other markets utilize Retail Pro in their operations in every corner of the globe. Discover what capabilities make us a great fit for the many vertical markets we serve

Company Details

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Awards & Recognition

Retail Pro won the following awards in the Retail POS category

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0 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

3 Top Rated Features

2023

Retail Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Retail Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retail Pro?

2% Negative

2% Neutral

96% Positive

Pros

Efficient Service
Effective Service
Saves Time
Respectful

Feature Ratings

Average 82

Analytics and Reporting

Cash Register Point of Purchase Devices

Customer Account Management

Employee Management

PCI and EMV Compatible

Sales Transactions

Online Integrations Web Store

Inventory Control

Loyalty Program

Pricing Promotions

Employee Mobile

Vendor Capability Ratings

Average 81

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Retail Pro Reviews

Manish J.

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

All your enterprise needs at one place

Likeliness to Recommend

8 /10

What differentiates Retail Pro from other similar products?

Retail Pro helps me manage my inventory which is useful in reducing overstocking

What is your favorite aspect of this product?

Retail Pro provides data analytics for my inventory and generates reports for better managing

What do you dislike most about this product?

Nothing as of now still using it occationally

What recommendations would you give to someone considering this product?

You can try this product if you are stuck with inventory management

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Kunal J.

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Happy to use this for my enterprise

Likeliness to Recommend

9 /10

What differentiates Retail Pro from other similar products?

I can easily manage my inventory with this software, and it is less pricey than others

What is your favorite aspect of this product?

Easy database and reporting feature is my favourite

What do you dislike most about this product?

Nothing as of now, I am still figuring out

What recommendations would you give to someone considering this product?

You are going to love this since it manages your retail process is very easily

Pros

Continually Improving Product
Inspires Innovation
Respectful
Client Friendly Policies

David A.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Great seamless business software to use.

Likeliness to Recommend

10 /10

What differentiates Retail Pro from other similar products?

Great features

What is your favorite aspect of this product?

The interface and usability

What do you dislike most about this product?

Nothing to dislike for now

What recommendations would you give to someone considering this product?

One of the best retail POS software systems in the retail market

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Retail Pro

What is Retail Pro?

Company Details

Need Assistance?

Awards & Recognition

Retail Pro Ratings

85 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Retail Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Retail Pro Reviews

Manish J.

All your enterprise needs at one place

Likeliness to Recommend

Pros

Kunal J.

Happy to use this for my enterprise

Likeliness to Recommend

Pros

David A.

Great seamless business software to use.

Likeliness to Recommend

Pros

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3
Since last award

Feature Ratings

Analytics and Reporting

Cash Register Point of Purchase Devices

Customer Account Management

Employee Management

PCI and EMV Compatible

Sales Transactions

Online Integrations Web Store

Inventory Control

Loyalty Program

Pricing Promotions

Employee Mobile

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of IT Administration

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization