Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

8.3 /10

CX Score

8.5 /10

42 Reviews Write a Review

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What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative

1% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Process Workflow Designer

Permissions and Governance

Content Management

BPMN Compliance

Mobile Support

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Salesforce Lightning Flow Reviews

Heath B.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

SalesForce has great reporting that can be used to analyze and make business decisions.

What is your favorite aspect of this product?

SalesForce has a great dashboard and can be easily customized.

What do you dislike most about this product?

There have been very few updates and product improvements.

What recommendations would you give to someone considering this product?

Overall, a great marketing and sales platform. Highly recommended!

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Sanya M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Powerful for sales and data-oriented organizations

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

It has a very neat UI. What I love about the tool is that it integrates with a lot of other products and makes data flow very simple. Even when we purchase other tools, we look for a salesforce integration mandatorily. It is surely a one-stop shop for all our customer and account information in my company.

What is your favorite aspect of this product?

I really like that we can have customizable tabs and fields according to our organization. For example, our sales team uses it normally to track new opportunities, their revenue, details of the sale, etc. For my team (customer success), we can track onboarding, csats, even trigger automated emails to clients. It's a multi-purpose magic!

What do you dislike most about this product?

With a lot of customisation, can come trouble too. Their low-code tools or sections have some limitations (UI based), eg: fonts, some places drop down can't be added, etc.

What recommendations would you give to someone considering this product?

1. Take a thorough demo. 2. Make sure you have your use-cases ready (majority at least) 3. push in some sample data to see how it works.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ahmet A.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Have to have product for Sales Teams!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

It is easy to organise and follow up your pipeline as a Salesperson. Also you can create many rapports with different values. The data is transparent and open to everybody in the organisation that use.

What is your favorite aspect of this product?

I can add new accounts, contacts and follow up sales steps with filling notes for each accounts. That helps me a lot to not lost while doing different tasks.

What do you dislike most about this product?

Sometimes filtering some rapports can be quiet annoying and not giving an accurate result that you are looking for.

What recommendations would you give to someone considering this product?

It is very multifunctional CRM and can be very useful to have especially for sales teams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Salesforce Lightning Flow Ratings

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Content Management Includes collaboration, check-in/check-out, and version control.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Lightning Flow Reviews

Heath B.

Fantastic product!

Likeliness to Recommend

Pros

Sanya M.

Powerful for sales and data-oriented organizations

Likeliness to Recommend

Pros

Ahmet A.

Have to have product for Sales Teams!

Likeliness to Recommend

Pros

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Feature Ratings

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Process Workflow Designer

Permissions and Governance

Content Management

BPMN Compliance

Mobile Support

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration