sandsiv+ Logo Award Winner Product Badge
sandsiv+ Logo Award Winner Product Badge
SandSIV Switzerland Ltd.

sandsiv+

8.4 /10
Category
sandsiv+
8.4 /10

What is sandsiv+?

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

sandsiv+ won the following awards in the Voice of the Customer category

Filter By

sandsiv+ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on sandsiv+.

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love sandsiv+?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 88

Sentiment Analytics

92

Text Analytics

91

Multi-Channel Data Collection

90

Alerts

88

API Framework

87

Questionnaire Design/Survey Builder

87

Data Visualization

86

Dashboards, Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Vendor Support

93

Ease of Implementation

88

Availability and Quality of Training

88

Ease of IT Administration

88

Product Strategy and Rate of Improvement

87

Business Value Created

86

Breadth of Features

86

Ease of Data Integration

86

Quality of Features

83

Usability and Intuitiveness

83

Ease of Customization

80

sandsiv+ Reviews

Julia Maria M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Rapid Response with Sandsiv+ Real-Time Feedback

Likeliness to Recommend

9 /10

What differentiates sandsiv+ from other similar products?

If we see a lot of bad reviews about a particular part of our website or app, the team can look at the comments to find out why. This feature helps me fix issues quickly.

What is your favorite aspect of this product?

We work together to create an action plan. This could be fixing the UI/UX, updating help documentation, or adjusting the backend logic. We often find a solution that same day or week to fix the issue.

What do you dislike most about this product?

We also monitor the metrics to make sure our fixes worked. Sandsiv+ makes it easy to see how feedback affects key metrics like conversion rates, revenue, and NPS over time.

What recommendations would you give to someone considering this product?

This process has changed how we improve our digital experiences. It keeps customers happy and engaged. We don't wait for reports to address issues. We find and fix them before they become problems.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kpunsa M.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Adapting quickly to VoC Program needs

Likeliness to Recommend

10 /10

What differentiates sandsiv+ from other similar products?

Omnichannel coverage at a more competitive price

What is your favorite aspect of this product?

The smart integration of AI

What do you dislike most about this product?

Good so far

What recommendations would you give to someone considering this product?

It is a perfect tool for a Voice of the Customer program that aligns with today's customer experience trends and business expectations.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Pragasen M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Incredibly Agile Features Driven VOC Platform

Likeliness to Recommend

9 /10

What differentiates sandsiv+ from other similar products?

Sandsiv is a market leader in the VOC space, what differentiates them from other market leaders is their agility in that they can quickly and easily adapt the product and refine it to focus on the specific needs of a customer.

What is your favorite aspect of this product?

Social Media and Call Centre Listening

What do you dislike most about this product?

I can't think of anything I dislike about this product.

What recommendations would you give to someone considering this product?

Get a demonstration of the product. Understand all the features and benefits before making a decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular sandsiv+ Comparisons