Sender Inc

Sendoso

Composite Score

7.9 /10

CX Score

8.3 /10

22 Reviews Write a Review

Claim Software

What is Sendoso?

Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.

Company Details

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Sendoso Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendoso.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendoso?

0% Negative

4% Neutral

96% Positive

Pros

Enables Productivity
Trustworthy
Effective Service
Saves Time

Feature Ratings

Average 84

Gift Fulfillment and Delivery

Personal Messaging

Marketplace/Rewards Catalogue

Gift Acceptance/Exchange/Donation

Notifications/Alerts/Updates

Gift Tracking

Role-Based Access

Milestones/Calendar Tracking

Required Actions

Address Confirmation/Verification

Analytics and Reporting

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Sendoso Reviews

KIRAN KUMAR V.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Simplar to use

Likeliness to Recommend

9 /10

What differentiates Sendoso from other similar products?

More easily avail

What is your favorite aspect of this product?

Redemption time

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

Nothing yet

Pros

Altruistic
Helps Innovate
Continually Improving Product
Performance Enhancing

Liz B.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Dynamic solution for client gifting

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Sendoso made the process effortless by empowering us to send personalized gift cards that deeply resonate with our prospects

What is your favorite aspect of this product?

The convenience of the egift sending feature has streamlined the distribution of internal and external spiffs and incentives

What do you dislike most about this product?

I wish it can include more catalogs to increase our distinctive options that can help stand out in our campaigns

What recommendations would you give to someone considering this product?

Sendoso will make gifting to be a critical component of your sales and client retention strategy

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Renato J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use and great gift selection

Likeliness to Recommend

10 /10

What differentiates Sendoso from other similar products?

Sendoso is utilized by the marketing team to facilitate the generation of sales opportunities at the initial stage of the sales funnel and to arrange appointments for the sales team. Additionally, it serves as a valuable tool for acknowledging and celebrating customer and employee milestones and contributions.

What is your favorite aspect of this product?

I find Sendoso to be incredibly user-friendly and intuitive. Navigating the platform is a breeze, and I particularly enjoy the simplicity of creating and distributing sends with just a few clicks. Sendoso has continuously evolved and improved over the years, expanding its range of sending options and refining the user experience (UX) and capabilities to enhance the tool's flexibility.

What do you dislike most about this product?

Due to several team changes we have experienced since our initial engagement with the company, we have had to reiterate the company's objectives, account details, and goals multiple times.

What recommendations would you give to someone considering this product?

It proves highly effective for Enterprise companies when utilized for purposes beyond fulfilling advocate gifts, not sure if this can be applied to smaller companies.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sendoso

What is Sendoso?

Company Details

Need Assistance?

Sendoso Ratings

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Sendoso?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Gift Fulfillment and Delivery The ability to send digital and/or physical gifts to clients and staff, including gift cards, prepaid credit cards, clothing, electronics, and experiences.

Personal Messaging Templates for emails and handwritten correspondence can be sent along with a gift to further develop interpersonal relationships with staff and clients.

Marketplace/Rewards Catalogue Platform offers an integrated storefront, providing users with the ability to search for relevant gifts directly within the software.

Gift Acceptance/Exchange/Donation Clients and staff may either accept gifts, exchange gifts with a different option of equal or lesser value, or donate the value of their gift to charity.

Notifications/Alerts/Updates Real-time notifications are sent when gifts are sent, viewed, and received/accepted.

Gift Tracking Software tracks gifts throughout their delivery.

Role-Based Access Spending levels and budgets can be set at an individual/team level, with the ability to also assign individuals/teams with specific gift options.

Milestones/Calendar Tracking Important dates and milestones for staff and clients are managed in an internal calendar, ensuring opportunities to reward employees/customers are not missed.

Required Actions To accept gifts, employees must meet certain targets or specific qualifications whilst clients must perform certain actions such as book a meeting.

Address Confirmation/Verification Automated requests sent to clients prior to gift delivery asking for them to confirm/verify their address.

Analytics and Reporting The effectiveness of gifts are monitored and analyzed, with dashboards providing insights into how gifts influence revenue, meetings booked, and more.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Sendoso Reviews

KIRAN KUMAR V.

Simplar to use

Likeliness to Recommend

Pros

Liz B.

Dynamic solution for client gifting

Likeliness to Recommend

Pros

Renato J.

Easy to use and great gift selection

Likeliness to Recommend

Pros

Feature Ratings

Gift Fulfillment and Delivery

Personal Messaging

Marketplace/Rewards Catalogue

Gift Acceptance/Exchange/Donation

Notifications/Alerts/Updates

Gift Tracking

Role-Based Access

Milestones/Calendar Tracking

Required Actions

Address Confirmation/Verification

Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Customization