SEMKNOX GmbH

Site Search 360

Composite Score

6.5 /10

CX Score

6.2 /10

16 Reviews Write a Review

Claim Software

What is Site Search 360?

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

Company Details

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Awards & Recognition

Site Search 360 won the following awards in the Enterprise Search category

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2 Top Rated Capabilities

4 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Site Search 360 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Site Search 360.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

96 Plan to Renew

71 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Site Search 360?

11% Negative

31% Neutral

58% Positive

Pros

Helps Innovate
Performance Enhancing
Effective Service
Reliable

Cons

Under Delivered
Leverages Incumbent Status

Feature Ratings

Average 77

User interface for search/retrieval

Optical Character Recognition

Processing and Indexing

Content Analytics

Search Query Parsers

Results Sorting

Content Aggregation

Synonyms and Stemming

Audio and Video Analytics

Social Network Awareness

AI/Machine Learning

Vendor Capability Ratings

Average 76

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Site Search 360 Reviews

Don F.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

World-class look, easy to use, inexpensive. 5 star

Likeliness to Recommend

10 /10

What differentiates Site Search 360 from other similar products?

We started out on bin95.com with a google site search so the bar was low. As we have been online for 25+ years, later we purchased another site search software and it was so un-impressive, I don't remember its name. But seeing the site search 360 blew us away at how well it looked, and then how well it worked. Even the customization was easy, you can check out our website to see how we utilized it.

What is your favorite aspect of this product?

It is a tie between the listing our youtube videos and the search result priority features.

What do you dislike most about this product?

The css quality design yet still does not slow our page load time down.

What recommendations would you give to someone considering this product?

This is the one site search tool you want, you can stop looking. I looked at all the major ones, been maintaining our websites AND SEO for 25+ years, so you can trust my opinion. Also, I am one of those people who call them like I see them, regardless of hurt feelings. :)

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ian P.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

I find it essential

Likeliness to Recommend

10 /10

What differentiates Site Search 360 from other similar products?

When I was replacing Google Search for my site, I found SS360 to be perfect for what I wanted, It was a great improvement for my site.

What is your favorite aspect of this product?

Smart 404 replaces 404 pages with a Site Search 360 page that provides relevant search suggestions.

What do you dislike most about this product?

Having to pay for it, but hey you just have to pay for good stuff.

What recommendations would you give to someone considering this product?

Try searching on my site and see how it performs. :-)

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Site Search 360

What is Site Search 360?

Company Details

Need Assistance?

Awards & Recognition

Site Search 360 Ratings

79 Likeliness to Recommend

1 Since last award

96 Plan to Renew

71 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Site Search 360?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Social Network Awareness Indexing of organizational results in social media.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Site Search 360 Reviews

Don F.

World-class look, easy to use, inexpensive. 5 star

Likeliness to Recommend

Pros

Ian P.

I find it essential

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

User interface for search/retrieval

Optical Character Recognition

Processing and Indexing

Content Analytics

Search Query Parsers

Results Sorting

Content Aggregation

Synonyms and Stemming

Audio and Video Analytics

Social Network Awareness

AI/Machine Learning

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization