Johnson Controls

Software House

Composite Score

7.5 /10

CX Score

7.3 /10

8 Reviews Write a Review

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What is Software House?

A Tyco Security company, Software House has developed in the security industry as an innovator of security and event management technologies that leverage new technologies with reliability, flexibility, and power.

Company Details

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Software House Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

74 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Software House?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Feature Ratings

Average 88

Support for Automatic Door Openers

Intrusion Alarm Integration

Remote Door on Demand Lock Unlock

Manual Key Override

Access Control Via Keypad Access Card or Biometrics

Integration With Other Security Systems

Audit of Entry Times by Specific Individuals

Scheduled Access Times

Battery Backup

Remote Permanent Granting Removal of Door Access

Continuous Power

Vendor Capability Ratings

Average 87

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Software House Reviews

Ritanshu k.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Comprehensive Security Solution with Room

Likeliness to Recommend

10 /10

What differentiates Software House from other similar products?

Software House stands out for its scalability, strong integration capabilities, compliance-focused features, user-friendly interface, customizable reporting, and open architecture. These qualities make it a flexible, comprehensive solution for businesses of all sizes with advanced security needs.

What is your favorite aspect of this product?

My favorite aspect of Software House is its advanced integration capabilities. The ability to seamlessly connect with other security systems and third-party applications makes it a versatile and efficient solution for creating a unified security ecosystem.

What do you dislike most about this product?

What I dislike most about Software House is its potentially complex setup process, especially for larger or more customized installations. While the system offers a lot of flexibility, it may require significant time and technical expertise to configure and optimize, which could be challenging for smaller teams without specialized knowledge.

What recommendations would you give to someone considering this product?

For someone considering Software House, I recommend ensuring your team has the technical expertise to handle the system's setup and customization, especially if you're planning for a large or complex installation. Take advantage of the platform's integration capabilities to create a unified security system that aligns with your specific needs. Also, consider the scalability of the solution to ensure it can grow with your business. Lastly, evaluate your reporting and compliance requirements to fully leverage the platform’s robust features in those areas.

Pros

Helps Innovate
Reliable
Trustworthy
Effective Service

Cons

Less Generous

Jake W.

Role: Information Technology
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

The Scalable Security Solution

Likeliness to Recommend

9 /10

What differentiates Software House from other similar products?

I’ve worked with systems where every time you add a new device or expand the network, it feels like you’re reconfiguring from scratch. But with Software House, it’s more like plug-and-play

What is your favorite aspect of this product?

You can bring in different cameras, sensors, and even older legacy systems, and Software House makes them all play nicely together.

What do you dislike most about this product?

I think with some modernization and streamlining, the experience could be way smoother and more intuitive for users.

What recommendations would you give to someone considering this product?

It's really straightforward for those with a solid background in security systems, but if you’re new to it, you might want to have a solid plan for your infrastructure layout.

Pros

Helps Innovate
Reliable
Effective Service
Saves Time

NICOLAS M.

Role: Operations
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Leaders in the Access/Security market

Likeliness to Recommend

10 /10

What differentiates Software House from other similar products?

Long history in the Security market and reliability in their products

What is your favorite aspect of this product?

Reliability

What do you dislike most about this product?

Most hardware needs to be licensed, which results to high licensing + support costs

What recommendations would you give to someone considering this product?

Decrease licensing cost

Pros

Reliable
Security Protects
Trustworthy
Includes Product Enhancements

Software House

What is Software House?

Company Details

Need Assistance?

Software House Ratings

91 Likeliness to Recommend

74 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Software House?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Support for Automatic Door Openers Support for automatic door openers, including accessible door mechanisms.

Intrusion Alarm Integration Alerts for unauthorized access through a doorway such as "tailgating" i.e. following someone with authorized access.

Remote Door on Demand Lock Unlock Ability for security to remotely lock or unlock a door on an on-demand, one-time basis.

Manual Key Override Allow the ability for a person to use a physical key to access a secured door in exceptional circumstances.

Access Control Via Keypad Access Card or Biometrics Granting access by keypad code, magnetic swipe card, proximity card, biometrics, non-transferrable, auditing of entry by specific persons or account.

Integration With Other Security Systems Integration with other security systems, such as Security Video Management Systems (VMS), fire monitoring systems, panic alarms, distress alarms.

Audit of Entry Times by Specific Individuals In tandem with the previous point, the ability to produce entry logs of persons who have “keyed in” or “swiped in”.

Scheduled Access Times Scheduling of access times for specific people or groups. For example, disallowing site access or door entry between certain hours in the night.

Battery Backup Battery backup allows for continued access to keypad or access cards, in the event of a power outage.

Remote Permanent Granting Removal of Door Access Ability to grant “permanent” access credentials to magnetic swipe cards and/or proximity cards, remotely.

Continuous Power Access panels are electrically powered via low-voltage wiring or Power-over-Ethernet (POE), for data network connected devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Software House Reviews

Ritanshu k.

Comprehensive Security Solution with Room

Likeliness to Recommend

Pros

Cons

Jake W.

The Scalable Security Solution

Likeliness to Recommend

Pros

NICOLAS M.

Leaders in the Access/Security market

Likeliness to Recommend

Pros

Feature Ratings

Support for Automatic Door Openers

Intrusion Alarm Integration

Remote Door on Demand Lock Unlock

Manual Key Override

Access Control Via Keypad Access Card or Biometrics

Integration With Other Security Systems

Audit of Entry Times by Specific Individuals

Scheduled Access Times

Battery Backup

Remote Permanent Granting Removal of Door Access

Continuous Power

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support